These documents are presented in Adobe Acrobat (PDF) format.

State Legislation

• House Bill 661
• HB661 Veto Letter

311 Coalition Reference Documents

• Charter
• By-Laws
• Statewide Activity Report

311 In the News

• "311 Comes of Age"
  from the Washington Post, 2/13/2006
  
• "Baltimore Tutorials"
  from The Boston Globe, 9/29/2002

Related Material

• DISPATCH Monthly Magazine describes the status of 311 systems around the Country
  
• Bob Behn's Public Management Report on CitiStat (PDF)
  
• "Can CitiStat Work in Greater Boston?" (PDF) report from Harvard University's Rappaport Institute, 10/22/2003
  
• Baltimore explains how it’s CitiStat program works.
  

311 Web Sites

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