Consumer Services

Dear Pat:

I would like to thank you again for helping me get my uncle's medicine bag from the blue taxi company out of Miami Int'l Airport. He truly didn't think that he would be able to get this bag back.

It was so nice being able to speak to you and also Officer Williams... You truly know how to treat a customer and these days this is so hard to find. I also appreciated the call back this morning from you.

Once again. I can not tell you how happy I am that there are people who still care. Once again Thank you so much for your time and helping us get this bag back to my uncle.

Warmest Regards,

Lygia T.

Dear Ms. De La Cruz;

Sincereny,

Sarah M.

To whom it may concern:

Respectfully,

Maria J

Good Morning Yenedit

I feel that it is because of your involvement that I got the satisfactory resolution to my problem. I am extremely grateful to you for all your help with the refrigerator issue you do an excellent job.

Best regards,

Maria F.

To Whom It May Concern:

Respectfully Yours, 

Victor A.

Dear Mrs. Benjamin:

Dear Mr. Baker:

To whom it may concern:

Sincerely,

Olga Y.

To Whom it may concern:

On Sunday, March 27, 2011 my family was dropped off by taxi at the cruise ship terminal to board our cruise ship "Carnival Glory". Within 2 minutes of being dropped off my teenage son realized his 'I Phone' had fallen out of his pocket in the back seat of our taxi which had now left the cruise ship terminal. I ran over to a police officer and told him and he brought me over to a fellow in uniform nearby and told him what had happened. This immediately phoned his supervisor and told him. I only knew the taxi drivers name from the permit on the dash, not his license number or the taxi company, only that it was an orange taxi and he picked us up at the Embassy Suites by the airport. He said all taxis are orange in Miami, but don't worry we will find out what taxi company it was and as long as the next taxi fare doesn't pocket the phone we will get it back. He said to give him an hour and he would find out for us.

Approximately 45 minutes later his phone rang from his supervisor and he had the taxi drivers' cell phone number. Daniels coworker phoned the taxi driver while Daniel was still on the phone with his supervisor and the taxi driver looked in the back seat and found the phone between the seat cushions. He was only 5 minutes away and brought the phone right over. I gave the driver $20 and thanked him and tried to give Daniel some money to thank him but he immediately refused. He and his coworker said they are not allowed to accept money or gifts and would not even take it to buy lunch.

My wife and I (as well as my son) were thrilled to have the phone back and were amazed how fast and efficient your staff was in handling our situation. We would appreciate it if you could thank Daniel Rossi for us again and hope that you will recognize one of your excellent employees. Can you please tell him thanks for his efforts, and the efforts of his supervisor and that we raised our glasses a few times in his honor during our cruise.
Randy C.

To Yenedit Rubalcaba:

Dear Yeni:

Greetings from Canada!

With greatest of respect.

Ken K. (and family)

Elsa,

I have no words to express to you how thankful I am to you and your help during a pretty stressful time in my life.  If it wasn't for you,  I am not sure that I would have settled and received justice.  Thank you so much and I wish you all the best in life.

Patricia

To Whom It May Concern:

Ms. Elsa is a champion on her diligence in getting  the work done.  She has helped me with a big dispute with a contractor who would not take my calls or even speak with me through the president of his company.  Ms. De la Cruz fixed the situation in less than one month.  She is a very calm and takes her work seriously.

Sonia

To Whom it May Concern:

Sylvia

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