The Government Structure Task Force has carefully reviewed the criteria found in the following performance excellence awards and initiatives.
Based on a review of these programs, the Task Force has adopted ten broad categories as the framework for its analysis of good government, including:
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Leadership
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Strategic Planning
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Customer Service
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Performance Measures
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Human Resources
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Internal Processes
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Results
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Financial Information
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Infrastructure
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Information Technology
Currently, county staff is working to tailor these criteria to the specific needs of Miami-Dade County.
Current community initiatives include the following:
Florida Sterling Council's Challenge
As part of Miami-Dade County’s quest for excellence, selected departments (Police, Fire Rescue, Library, Park and Recreation, Cultural Affairs, Transit, Environmental Resource Management, and Water and Sewer) are pursuing the Florida Sterling Council’s Challenge. This targeted process measures the success each department has achieved and provides innovative opportunities for further enhancements. Further, it recognizes their progress in our results-oriented journey in the areas of: Leadership, Strategic Planning, Customer and Market Focus, Information and Analysis, Human Resource Focus, Process Management, and Business Results.
Miami-Dade County Performance Management System (Dashboard and Scorecard System)
Miami-Dade County recognizes the need to implement an enterprise-wide performance management system throughout County government. In recent years, significant improvements have been made in software development and today, balanced scorecards and "dashboards" are frequently found in high performing organizations. The Balanced Scorecard is a methodology for evaluating organizational performance from multiple perspectives: financial, customer, internal business process, and learning and growth. Dashboards are automated performance management tools that allow users to create customized views of any combination of graphs, charts, and scorecards, in order to successfully track and monitor performance.
In the 2005, the County implemented a web-based software system that houses, displays, and manages the County's strategic management framework, which includes its strategic plan, operational objectives, and performance indicators. The software helps keep us focused, on track, and aligned with our strategic objectives, and is a key instrument in helping us achieve the culture change required to drive the operational results we desire. The software is replacing our business planning and quarterly management reporting systems to facilitate more dynamic and "real-time" management of the County's performance so that we meet our long term strategic priorities.
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