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Government Services for People with Disabilities

Telecommunication Device for the Deaf (TDD)
(305) 375-2878
South Dade
(305) 233-8146
(305) 474-7258

Florida Relay Service (FRS)
1-800-955-8771 (TDD)
1-800-955-8770 (Voice)
1-800-955-8013 (Voice/TDD)

Below is a list of government services for people with disabilities. If you cannot find information you are looking for please contact [email protected].

 General Information
 Special Services Transportation
 Elderly Services



 Emergency Information


 Give us your feedback!

General Information

Office of ADA Coordination
The Office of ADA Coordination's mission is to bring Miami-Dade County into compliance with the  Americans with Disabilities Act (Title II) and, at the same time, heighten awareness of disability issues, both within County departments and within the community, to help provide persons with disabilities the opportunity to fulfill their greatest potential for independence and achievement.

The Americans with Disabilities Act
This federal law was passed in 1990 to protect people with disabilities from discrimination on the basis of their disability. Disability Laws.

ADA Program Access Complaints Involving Miami-Dade County Departments
The Office of ADA Coordination administers the County’s overall grievance procedure for Title II complaints of discrimination. Contact the Office of ADA Coordination at 305-375-3586.

Sign Language Interpreters and Materials in Accessible Format
To obtain a sign language interpreter for a Miami-Dade County meeting or for an appointment with Miami-Dade County staff call the person arranging the meeting or appointment at least five days in advance.  To obtain Miami-Dade County materials in accessible format, call the provider of the materials at least five days in advance.

The Commission on Disability Issues (CODI)
The primary role of CODI is to advise the County Commission on County government issues that affect people with disabilities. The County Commission may refer items to CODI for advice. Alternatively, CODI may choose to address the Board, or forward opinions or recommendations to the Board on issues that it considers important.

Miami-Dade County Accessibility Policy
Miami-Dade County citizens, businesses, visitors and employees utilize the web as an important resource for state information and services. People with visual, hearing, physical, cognitive, or neurological disabilities are unable to fully access the web.  In order for all persons to be able to fully access online information and services, it is necessary to incorporate guidelines for accessibility into web page design.

Miami-Dade County's Adherence
A new federal law now requires federal agencies to ensure that any use of electronic information technology to provide access to persons with disabilities on a level comparable to the public without disabilities.

The Leisure Access Foundation
The Leisure Access Foundation was created in 1991 to improve opportunities for persons with disabilities to participate in quality leisure programs, both recreational and competitive.

American with Disabilities Act (ADA) Employment Provisions
Miami-Dade County Employees and Job Applicants with disabilities may request special accommodations to overcome obstacles that restrict their ability to do their jobs. The Americans with Disabilities Act (ADA) protects qualified individuals with disabilities from employment discrimination. For further information on the ADA, please visit the U.S. Equal Employment Opportunity Commission's web site at



Library Services for People with Disabilities
Services for People with Disabilities are the special programs and assistive devices the library offers to help make it possible for a person with a disability to access materials, equipment and services. Devices available in the library system range from simple hand-held magnifying glasses to closed captioned video decoders and complex computers that convert print into synthesized speech or Braille.

Assistive Technology
Assistive Technology refers to the special services and assistive devices the library offers to help make it possible for a person with a visual, hearing or speech impairment to access materials, equipment and services.

Library Service for the Homebound
Connections: Library Service for the Homebound provides books-by-mail service to individuals of all ages unable to visit the library in person due to chronic illness, physical disability and frailties of age. Special outreach programming services to facilities and groups who serve the elderly are also available.

Talking Books
The Talking Books Library loans books and magazines on cassette tapes or in Braille FREE by mail to persons who have difficulty seeing or using standard small print.


Special Services Transportation

Accessible Buses
All Miami-Dade Transit buses are now wheelchair-accessible. Look for the international accessibility symbol on the front and side of the bus. If any barrier prevents your approaching the bus stop in a wheelchair or interferes with boarding, report the problem at 305-654-6586, Monday through Friday, 8:30 a.m. to 4:30 p.m.

Miami International Airport Accessible Transit Service
All Metrobus vehicles are accessible to people with disabilities. However, some bus stops may not be accessible. During your visit, if you encounter a barrier that prevents your approach to the bus stop in a wheelchair or interferes with boarding or exiting the bus, call 305-654-6586, Monday through Friday, 8:30 a.m. to 4:30 p.m.

Metrobus Reduced-Fare Permits
Most residents and visitors with disabilities and local youth in grades 1-12 can ride Metrobus at the 75-cent reduced fare. Simply show the operator a valid Metrobus reduced-fare permit to ride at the reduced fare.

Metrorail Reduced-Fare Permits
The Metrorail reduced fare is 75 cents, and Metromover is free. You must use a Metrorail reduced-fare permit to ride at the reduced fare.

Special Transportation Service (STS)
If you have a disability, as classified by the Americans with Disabilities Act (ADA), that prevents you from using regular transit services (Metrobus, Metrorail, Metromover), you may be eligible for Special Transportation Service (STS).

Paratransit Trip Confirmation and Cancellation Service
To access the Paratransit Trip Confirmation and Cancellation service, you will need Internet Explorer 5.0 (or higher) or Netscape. AOL users may experience inconsistencies due to AOL business processes. Click here to use the Paratransit Trip Confirmation and Cancellation service.

Transit Service Centers
Thanks to the People’s Transportation Plan (PTP), Miami-Dade Transit now offers a full range of transportation services at several community-based centers throughout the county.

Wheelchair Accessible Cab (WAC) Service in Miami-Dade County
All wheelchair accessible cabs are modified and equipped to facilitate the transportation of wheelchairs and other Vehicles' used by persons with mobility impairments. Additionally, drivers are trained and certified in the safe and proper methods of securing and transporting passengers who use wheelchairs.

Disabled Travelers Information, Services for Disabled Travelers
Get information from Miami-International Airport about:  public telephones, public address system, restrooms, wheelchairs, moving walkways, disabled parking, TTY information and more.

All Tri-Rail trains and stations are accessible to persons with disabilities. All connecting Tri-Rail shuttle buses in Miami-Dade and Broward counties, and all Palm Tran buses in Palm Beach County, are equipped with wheelchair lifts.


Elderly Services

Disability Services
Miami-Dade County's Department of Human Services (DHS) provides assistance to individuals with disabilities.

Disability Parking Enforcement Program
Miami-Dade County's Department of Human Services (DHS) Disability Services and Independent (DSAIL) Program allows for volunteer parking specialist to assist the Miami-Dade Police Department in the enforcement of disabled parking spaces and baby stroller spaces.

Retired and Senior Volunteer Program (RSVP)
This program is available to people 55 years and older, participants serve up to forty (40) hours a week in organizations that range from hospitals and youth recreation centers to local police stations and education facilities and seniors are matched their personal interests, skills, and lifelong experiences.

Care Planning
Miami-Dade County's Department of Human Services (DHS) and other community organizations provide case management for elderly and clients with disabilities.

Veteran Services Program
Miami-Dade County's Department of Human Services (DHS) provides assistance to veterans, as well as children, widows, parents of veterans, retired veterans and their families regarding claims to the United States (US) Department of Veterans Affairs.

Emergency Information for Elderly Residents
Here are some things you will need to plan for prior to the hurricane season.

Programs for Seniors
Seniors are welcome in all of Miami-Dade Parks' adult programs. The Department also has an extensive selection of sports and fitness programs and hobby and crafts classes specifically designed for seniors.



The Inclusion Program
This program provides support, training and technical assistance to child care providers in order to promote the inclusion of all children with special needs in Florida child care and early education network.

The Children's Trust Afterschool Programs
We hope you will find the following listings of summer and after school care options valuable. The sections are sorted by geographical sections of the city and zip code, so that you can easily find options in your area. To learn more about programs in the guide, funded by The Children’s Trust, call 211.



Adult Day Care
Miami-Dade County's Department of Human Services (DHS) provides adult day care for the frail, moderately handicapped or moderately confused older person or disabled adult over 18 years of age.

Home Care Program
Miami-Dade County's Department of Human Services (DHS) provides home care services to the elderly and disabled.

Disabled Boarding Home Placements
Miami-Dade County's Department of Human Services (DHS) provides home care services to the elderly and disabled

Beach Wheelchairs / Surf Chairs
Miami-Dade County Park and Recreation Department welcomes people with disabilities to its beautiful sandy beach areas. To assist those who are mobility impaired, special beach wheelchairs, have been placed at beach areas.

Leisure Access Programs for the Physically Disabled
Wheelchair Basketball, Wheelchair Tennis, Adapted Aquatics, Arthritis Aquatics and more are offered for people with disabilities.

Accessibility at Vizcaya

Vizcaya Museum and Gardens welcomes all visitors and their service animals, and is committed to offering accessible facilities and full and rich experiences.


Emergency Information

Special Needs
Remember the special needs of your family members. Infants, the elderly and persons with disabilities need the same planning as everyone else, and sometimes a little more, to be prepared for an emergency.

Dialysis Patients
When a hurricane or other disaster strikes, kidney dialysis patients may be without their normal scheduled dialysis until hospitals or renal centers have been restored. Therefore, dialysis patients will have to extend the life of their last treatment by watching their diets.

Elderly Residents
Here are some things you will need to plan for prior to the hurricane season.

Emergency Evacuation Assistance Program
When disasters occur, people need to evacuate their homes quickly to get to safety. Due to their medical or other conditions, some Miami-Dade County residents will need assistance to do this. The Office of Emergency Management (OEM) has developed the Emergency Evacuation Assistance Program (EEAP), which is a registry of our neighbors that need help when an emergency evacuation is necessary.


Give us your feedback!

ADA Suggestions for Parks Department's Programs for Persons with Disabilities

Paratransit (STS) Comment/Complaint Form

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