• public safety
• neighborhood
• transportation
• recreation and culture
• health and human services
• economic development
• general government

In 2008, a family misplaced three passports at Miami International Airport. Miami-Dade Police Officer Allen Lowy not only found the passports, but managed to reach the departure gate and personally deliver them to the family just before takeoff. That commitment to service exemplifies how our transportation services have become more customer-friendly. The effects of customer service overhauls by Transit, Aviation and the Port of Miami are beginning to show.

• Big airport, big satisfaction. Miami International Airport ranked as the No. 6 most satisfying large airport in North America, according to a 2008 J.D. Power customer satisfaction study.
• Friendly service during smooth rides. Bus driver courtesy ratings are up 7 points from 44 percent in 2005 to 51 percent in 2008.
• Getting to your destination on time. In 2008, buses arrived as scheduled 76 percent of the time compared to 67 percent in 2003.
• Becoming pedestrian-friendlier. Satisfaction with the availability of sidewalks for pedestrians is at 54 percent, an 8-point bump over 2005. Thanks to the voter-approved Building Better Communities Bond program, we've paved almost 66 miles of new and repaired sidewalks.