The Case Management Standards of Service are applicable to all Ryan White Part A-funded case management service providers. These standards are an essential component of the Ryan White Quality Management Program and form the basis for on-going monitoring and evaluation of Part A-funded case management agencies. Areas of evaluation include staff qualifications, training, access to care, eligibility and financial assessment, initial client assessment and plan of care, referrals and follow-up, updates to client records, standards for documentation, quality assurance and performance improvement, compliance with requirements related to the Part A Service Delivery Information System (SDIS), permanency planning, case closure and case transfers, and program operation requirements.
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