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Maintenance Alert

The Miami-Dade County Portal will be undergoing maintenance starting at 11 p.m. Saturday, May 3 and for all of Sunday, May 4. Intermittent outages may be experienced. We apologize for any inconvenience.

Thank you for your patience as we improve our online services.

File a Consumer Complaint

The Business Affairs and Consumer Protection Division advises consumers who have a dispute with a business to first attempt to resolve this dispute directly with the business. If this attempt fails, BACP’s Mediation Center, which is staffed by mediators certified by the Florida Supreme Court, is available to intervene. Consumers can file a complaint by calling the Center at 305-375-3677. A complaint form will be sent to the complainant by mail. Consumers can also submit a complaint online by clicking on one of the categories below. The first category relates to complaints about the for-hire transportation industry. Please note that this does not include Movers and Towers, which fall under the second general category. It also does not include the public transportation services.

Consumers filing online complaints are asked to use the last four digits of their home telephone number as a Temporary Complaint No. and to write this number on any supporting documentation they send to the Mediation Center. A permanent number will be assigned after the complaint is received. Information contained in complaints becomes public information and will be forwarded to the business as part of the dispute resolution process.

Consumer Complaints

Consumers filing online complaints are asked to use the last four digits of their home telephone number as a Temporary Complaint No. and to write this number on any supporting documentation they send to the Mediation Center. A permanent number will be assigned after the complaint is received. Information contained in complaints becomes public information and will be forwarded to the business as part of the dispute resolution process.

For-Hire Transportation Complaints

For-Hire Transportation Complaints relate to complaints about the for-hire transportation industry. Please note that this does not include Movers and Towers, which fall under the second general category. It also does not include the public transportation services. Consumers filing online complaints are asked to use the last four digits of their home telephone number as a Temporary Complaint No. and to write this number on any supporting documentation they send to the Mediation Center. A permanent number will be assigned after the complaint is received. Information contained in complaints becomes public information and will be forwarded to the business as part of the dispute resolution process.

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