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Hurricane Irma

As we continue our recovery and cleanup efforts, please visit the Emergency website for the latest information on openings and closings in Miami-Dade County.

Rental Car Companies

Rental car agencies must comply with laws that:

  • Prohibit affixing bumper stickers or insignia identifying a vehicle as a rental;
  • Require car fuel tanks to be at least half-full when provided to a renter.


For visitors with children age 5 or younger, state law requires the use of a federally-approved, crash-tested child restraint device.

Rental car facilities must make them available for rent, with a notice at the facility or as part of the rental car agreement providing details and costs.

Toll Roads

Facilities must provide information to drivers about renting a SunPass to process toll charges on Miami-Dade roads, including any administrative cost.

If you decline renting a SunPass, you are still responsible for paying the tolls and related administrative fees.

SunPass-related fees must be visibly posted in the facilities. Visit your rental car company website or SunPass for more information.

Visitor Information Maps and Safety Tips

Facilities must provide a visitor information map and safety tips in six languages, using Miami-Dade County standards, and a signed or initialed acknowledgement form from each renter; or a posted notice of the availability of an information map.

If you cannot view PDF PDF files, you can download Acrobat Reader  for free from Adobe Systems, Inc. In order to use PDF files, you must have Acrobat installed on your computer.

Back to Top Page Last Edited: Wed Jan 25, 2017 10:51:06 AM
Consumer Protection

Consumer Complaints & Mediation

Miami-Dade County's Mediation Center handles consumer complaints and disputes. Call 786-469-2333. Fill out the Consumer Complaint online form and print, sign, date and submit the affidavit by email.



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