Top Consumer Complaints filed in Miami-Dade County in 2012
(MIAMI, January 9, 2013) – The Consumer Protection Mediation Center of the Department of Regulatory and Economic Resources (RER), has released its Top ten (10) complaint list for 2012, today. The yearly report comes as the department celebrates its sixth consecutive year hitting the million-dollar mark for recoveries.
In 2012, the Consumer Protection Mediation Center recovered the sum of $1,212,198 in reimbursements for consumers.
Common consumer grievances were related to monetary losses or dissatisfaction with products or services. For the sixth year in a row, motor vehicle repair complaints ranked first on the list, totaling 696 complaints, a 29 percent decrease from 2011. Second on the list was for-hire transportation followed by towing, automotive sales, and mail order.
| Rank | Category | Number of Complaints |
| 1 | Vehicle Repair | 696 |
| 2 | For Hire Transportation |
394 |
| 3 | Housing Service | 175 |
| 4 | Towing | 171 |
| 5 | Automotive Sales | 153 |
| 6 | Mail Order | 127 |
| 7 | Utilities | 118 |
| 8 | Cell Phones | 99 |
| 9 | Retail Stores | 96 |
| 10 | Transportation | 86 |