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For Immediate Release:
January 09, 2013
Media Contact:
Alejandra Castro-Núñez

Top Consumer Complaints filed in Miami-Dade County in 2012

(MIAMI, January 9, 2013) – The Consumer Protection Mediation Center of the Department of Regulatory and Economic Resources (RER), has released its Top ten (10) complaint list for 2012, today. The yearly report comes as the department celebrates its sixth consecutive year hitting the million-dollar mark for recoveries.

In 2012, the Consumer Protection Mediation Center recovered the sum of $1,212,198 in reimbursements for consumers.

Common consumer grievances were related to monetary losses or dissatisfaction with products or services.  For the sixth year in a row, motor vehicle repair complaints ranked first on the list, totaling 696 complaints, a 29 percent decrease from 2011. Second on the list was for-hire transportation followed by towing, automotive sales, and mail order.

Rank Category Number of Complaints
1 Vehicle Repair 696
2 For Hire Transportation

*91 related to lost items

3 Housing Service 175
4 Towing 171
5 Automotive Sales 153
6 Mail Order 127
7 Utilities 118
8 Cell Phones 99
9 Retail Stores 96
10 Transportation 86