Consumer Services

About Us

Mission Statement
Enhancing the quality of life for residents, visitors and businesses through education, licensing and regulation, and the investigation and mediation of consumer complaints.

Vision Statement
A community of educated consumers and sustainable businesses prospering in a fair and equitable marketplace.

The Department's main office is located at 140 West Flagler Street, Suites 901-904, Miami, FL, 33130, in the heart of downtown. Our operating hours are 8 a.m. - 5 p.m. Licensing operations is open from 8 a.m. to 3:30 p.m.

The Consumer Services Department (CSD) enforces the County's consumer protection laws and business regulations, licenses certain businesses, and investigates and mediates consumer complaints.  We also conduct seminars and workshops and give talks to schools, colleges, civic groups and business organizations to help raise public awareness about a range of consumer-related issues.

The department regulates towing, motor vehicle repair shops, locksmiths, moving, for-hire transportation and water re-metering.  In addition, the Consumer Protection Division enforces consumer protection laws under Miami-Dade County's Uniform Trade Standards and Deceptive Trade Practices codes that apply to all businesses operating in Miami-Dade County.   Some of the issues the code addresses, for example, include misleading advertisements, return policy and tipping rules.

Through our partnership with the University of Florida's Institute of Food and Agricultural Sciences and the U.S. Department of Agriculture, the Cooperative Extension Division provides technical assistance to commercial agricultural growers, backyard gardeners, homeowners, and manages youth and family development programs.