Consumer Wise

Let's face it. This year's hurricane season has been predicted to be just as busy as last year's. With that in mind it is critical to ensure that we are prepared and have the proper information to make good decisions, both before and after the storm.

In this edition of Consumer Wise are important tips regarding price gouging, post-disaster home repairs, and credit for cable TV outages to help consumers like you to begin getting your home, your community, and your life back to normal after disaster strikes. Remember, the important factors in keeping you and your family safe from harm and possible deception is being prepared and informed.

Cathy Grimes Peel is the Director of the Miami-Dade County Consumer Services Department. The Department functions as the consumer information and protection arm for Miami-Dade County residents and visitors.

What is Price Gouging?
 
Just prior to a disaster and during the early recovery period, items like food, ice, generators, lanterns, lumber, etc. may be in short supply. Charging “unconscionable prices” for these and other necessities prior to and after a disaster is not only unethical, it's illegal. An “unconscionable price” is determined by comparing the price asked during an emergency with the price charged for the same commodity during the preceding 30-day period. Merchants are not permitted to charge excessive prices unless the increases in prices are attributable to cost increases incurred by merchants.
 
How to File a Price Gouging Complaint
 

If you believe that you may you have witnessed or been a victim of price gouging, it is important for you to report any vendor(s) whose prices unreasonably exceed those ordinarily charged for comparable goods and services in the same market area at the time of a declared emergency. However, it is also important for you to obtain as much information as possible regarding the item(s) in question.

 
Post Disaster Home Repair Tips
 

There may be times in our lives when we are faced with a natural disaster, such as a hurricane. After a disaster, it's difficult to focus on the various tasks that need to be handled. We have put together some quick tips to aid consumers in making the right home repair decisions.


 
Credit for Cable TV Service Outages
 

Were you one of cable TV customers that lost service during the last hurricane season? Well, you were not alone. Literally hundreds of thousands of cable TV customers in Miami-Dade County lost service due to power outages and fallen trees. Some cable TV customers got their service back within a few days when commercial power was restored while others didn’t get service back for weeks due to downed or uprooted cable lines.

 
 

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