On Tuesday, December 6, 2011, Miami-Dade Commissioners approved an ordinance sponsored by Commissioner Jose "Pepe" Diaz that grants discretion to the department director to issue a one-time lifetime billing adjustment to Miami-Dade Water & Sewer customers where there are extreme circumstances that merit an adjustment.
Currently, if customers are able to provide proof of necessary repairs for concealed wall leak or underground leaks, they are granted an adjustment. However, with the implementation of this ordinance customers in good standing that cannot provide explanations for the excessive charges would qualify for the one-time billing adjustment. The bill received would have to exceed six times the past year's average consumption. There was an amendment last month at the Infrastructure and Land Use Committee that changed the department's reporting requirements to the County Commission from annually to quarterly.
"Sometimes there is no explanation on why residents have such high water bills and even the department itself can't find it, yet the responsibility to pay the excessive bill remains for the customer." said Commissioner Diaz. "This ordinance provides our residents some much needed relief from the Water & Sewer Department with this one-time billing modification option."
To request the one-time lifetime billing adjustment, the customer will be asked to submit a form for their request and provide an affidavit stating, but not limited to, the following: that a licensed plumber has checked the residence, that there have been no changes in water usage during the billing cycle such as household repairs or construction, landscaping, pool or sprinkler problems or hoses left inadvertently running.
Commissioner Diaz presented the ordinance after learning that customers on several occasions have received unusually high bills.
For more information, please contact Commissioner Diaz's office at 305-599-1200.