A recent customer satisfaction survey conducted by an independent research firm found that more than 80 percent of Miami-Dade residents rate garbage collection as good or very good.

In an effort to measure how well the County delivers services to residents, Miami-Dade polled a random sample of 16,000 residents on services ranging from garbage collection  and bulky waste pick up to police and fire-rescue services. To view these results, along with actual performance standards, visit  www.miamidade.gov/results  or call 311, the County's Answer Line, to receive a report.

Delivering  Excellence Every Day is the County's commitment to the residents it serves. 

"We are certainly not perfect in every area," said County Manager George M. Burgess, "but we are clearly moving in the right direction in our efforts to deliver excellence.