e-Government

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What is miamidade.gov?
In April 2001, the County launched a new web portal, www.miamidade.gov , unveiling a new design and approach in online service.  The portal provides a window into county services and information as well as a consistent look and feel.   Through this window, one can select many online services such as paying a building re-inspection fee, adopting a pet, requesting a county service, renewing a library book or renewing a driver’s license.  The design is intended to locate information within three ‘clicks’ of the mouse.  Moreover, information on the web site is targeted toward specific groups of online customers:  residents, visitors, businesses and employees.  Each group can easily locate news information that is of most interest to them.  Because the portal is service oriented, to provide ‘seamless service’, one will find links throughout to non-county government services, including those provided by the state and federal governments. 

Information on county government continues to grow.  Items sponsored by individual County Commissioners can now be found on their web pages.  The work of the Charter Review Task Force has been published online, and includes a form that the public can use to email their input.  A chart illustrating the structure of government with links to county departments and executive staff is available.  An online suggestion box, directed to the County Manager, is available for public input. 

The County is using the web portal to provide up to date news and information to the public.  Press releases, announcements and meeting notifications are kept current on the portal, serving not only the public, but also employees who are empowered with information about county government.  The ability to publish information on the web, and keep it current, has been greatly improved through the use of various techniques, published in the County Web Style Guide, reducing content publication time (and costs) over 75%.  The portal is used as a tool for communicating important information regarding the critical drought situation, and more recently severe weather conditions. 

A subscription service available on the web portal allows the public to sign up to receive news and information via email.   Bulletins are regularly sent to the public, and the public is able to select the categories of information in which they are most interested, including emergency advisories, employee announcements and cultural events.

The e-government initiative continues to move transactions to the web.  Building re-inspection fees can now be paid on the web, using a credit card, and an approximate 20% of these payments are now made online.  Online services to pay a parking ticket and renew an occupational license have been added to the portal.  The County is now collecting over $4000 a day in parking citation payments via the web.  Planning is underway to identify the next ‘wave’ of e-government applications, targeting those services that are of greatest benefit to the public.

Support materials:

Press coverage for miamidade.gov
http://www.co.miami-dade.fl.us/info/portalnews/

Customer feedback on miamidade.gov
http://www.co.miami-dade.fl.us/info/thumbsup/

Online services currently available:

Request a Service – The ability to request a county service, or report a code violation, online.

Request a building inspection – Several online services related to the building permit process

	Daily Inspector Routes – Obtain daily routes for building inspectors, determine who will be conducting your inspection, and determine where your request falls within the daily workload for that inspector.
	Request an inspection – Request a building inspection online
	Pay a reinspection  fee – Make a credit card payment for a re-inspection fee so that a follow up inspection can be scheduled.
	Track building plans – Determine the status of building plans that have been submitted for county review

Pay a Parking Ticket – Make an online credit card payment for a parking citation (can be done using telephone/voice response system as well)

Renew an Occupational License

Find/Adopt a Pet – Review photographs of animals currently at Animal Shelter.  Locate a lost pet, or adopt a pet.  Pet of the Week spotlights a new pet each week.

Search Property Records – Online searches of Property Appraiser database.  Includes a graphical mapping components, as well as an aerial photograph of each parcel.

Find Services Near You – By entering an address, determine the county services that are located within close proximity of that address.   ‘Where is..’ functions allow the public to locate passport offices, post offices, closest to the address supplied.

Find or Renew a Library Book – Locate a library book within the public library system, obtain a list of outstanding books, renew library books online, using a library card number and PIN.

Search Recorded Documents – Search an index of all documents recorded by the Clerk of Courts – including liens, death certificates, mortgages, etc.

Get Flight Arrivals/Departures  - Obtain flight arrival and departure information for Miami International Airport

Schedule a Trash Pick-up – Online request for annual bulky waste pickup. Checks to validate that a free pickup is available at the particular address.

Order Recycling Bins – Place an online order for recycling bins.

Find a County Job – Listing of county job openings

Register to Vote – A link to the state of Florida’s voter registration form.

Get a Hunting/Fishing License – Obtain and remit payment for a hunting/fishing license to the State of Florda.

Renew a Driver’s License – A link to the state of Florida, allows online renewal of driver’s license.

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This page was last edited on:   July 10, 2003