In the last year, Miami-Dade County has emerged as a leader in technology and has received international recognition as a best practice for electronic government. Components of the county’s technology program have made a significant difference in both service to the public and internal operations/efficiencies.
 
People are doing things online, and when they do, it represents one less visit to county offices, one less check that must be mailed, opened and processed. It represents a time and money savings to the public, and allows them to conduct business with the county at any time of day, any day of the week. Streamlined processes associated with these projects provide citizens with service in a fraction of the time. Building inspection results, for example, that once took up to two days can now be obtained within minutes of the inspection.
 
This past year has seen a 52% increase in the use of the County’s web portal, miamidade.gov, and the online services available through it.

• Over 10 million visits to the County’s web portal and departmental websites.  The average visit is 10 minutes.  20% of the visits originate from outside of the United States.
• Over 6,000 people have subscribed to receive regular notification of County news and events. 
• 280,000 library books renewed online
• 8,000 recycling bins ordered online
• An average of 375,000 property searches monthly (an estimated 4.5 million annually)
• Over 75,000 electronic payments (e.g., parking tickets, occupational licenses, building permits, payments for water bills), generating nearly $8 million in revenue
• Over 5,000 vendors enrolled online to receive more than 22,000 vendor solicitations by email