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Media Relations Office

The Miami-Dade Fire Rescue (MDFR) Media Relations Office provides lifesaving public safety information to the residents and visitors of Miami-Dade County, while promoting increased community awareness of the many services the department offers.

It is the policy of MDFR to proactively engage and work with the news media, within the guidelines of HIPAA, Florida Public Records Law, and the procedures set forth in our Standard Operating Procedure. As a matter of policy, MDFR will provide information to the fullest extent possible without compromising patient privacy rights, investigations, or public safety.

While mitigation of emergencies remains MDFR’s first priority,  MDFR continues to strives to deliver pertinent incident information to media outlets in a timely manner. However, it is during times of breaking news that MDFR staff is busiest mitigating incidents. MDFR asks members of the media to please restrict the number of “after-hours” calls to the Fire Alarm Office (FAO) to those only dealing with breaking news incidents.

On-Call Policy

Routine media inquiries and records requests are handled as expeditiously as possible during normal business hours:
Monday - Friday 8 a.m. to 5 p.m.

After hours and on weekends, the Fire Alarm Office is always on-call for emergencies and for significant breaking news events. In accordance with our Privacy Policy, the alarm office will not release protected health information, including patient identity or medical condition. In addition, the alarm office will not provide details regarding incidents that are primarily being handled by other agencies, regardless if MDFR is assisting.

The Fire Alarm Office should be contacted after hours, only in situations of high importance. The most efficient way to reach a department spokesperson after hours is to call MDFR's Fire Alarm Office at 786-336-6633.

Social Media

We urge you to follow MDFR on social media.  We continuously update information pertinent to incidents, press conferences, MDFR events and more.  

Twitter: @MiamiDadeFire
           @MDFRDispatch

Facebook: Miami-Dade Fire Rescue

Instagram: MiamiDadeFireRescue

Periscope: @MiamiDadeFire

Youtube: Miami-DadeFireRescue

Public records request

Written records, including incident reports and other department documents, are not available after hours.  All public record requests must be made during normal business hours.
Send email requests to MDFRmediarecords@miamidade.gov with the media organization's name and "Public Record Request" in the subject line.

Send Standard Mail requests to:

Miami-Dade Fire Rescue
Media and Public Relations Bureau
Attn: Public Record Request
9300 NW 41 Street
Doral, FL 33178

The request should specify the preferred method of receiving document copies, either by standard mail (provide mailing address) or email (provide email address), or copies may be received in person at MDFR Headquarters, 9300 NW 41st Street, Monday through Friday, between 8 a.m. and 5 p.m.

Media Relations Office

Monday - Friday: 8 a.m. to 5 p.m.
Office number 786-331-5212 (hours above)
mdfrpio@miamidade.gov
Twitter: @MiamiDadeFire
Facebook: Miami-Dade Fire Rescue

Fire Alarm Office

7 days-a-week after 5 p.m. and weekends
786-336-6633
Twitter: @MDFRDispatch

Contact

Erika Benitez 305-877-8286
Monday - Friday  8 a.m. – 5 p.m.
After hours please text/email 3058778286@txt.att.net  
Erika.benitez@miamidade.gov
Twitter: @ErikaRBenitez

Back to Top Page Last Edited: Tue Jul 26, 2016 2:59:17 PM
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