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Public Affairs Bureau

The Miami-Dade Fire Rescue (MDFR) Public Affairs Bureau provides lifesaving public safety information to the residents and visitors of Miami-Dade County, while promoting increased community awareness of the many services the department offers.

MDFR's Public Affairs Bureau continuously strives to ensure quality local, national and international media coverage of MDFR-related incidents and events 24 hours a day, 365 days a year. The bureau oversees all internal and external communications for the department through a variety of media such as news releases, photo images, videos, service brochures, our external public website, a quarterly employee newsletter, and other specialized publications. 

The Public Affairs Bureau also houses MDFR's state-of-the-art Video Services Unit which is responsible for producing internal training videos, as well as promotional and incident related videos for broadcast.

In addition, the bureau is responsible for coordinating all MDFR events and ceremonies, overseeing employee and public recognition programs, publicizing departmental achievements, maintaining MDFR's photo library, fulfilling media-related public record requests, and assisting outside agencies in promoting fire and life safety related activities.

Learn more about MDFR's Public Affairs Staff.

Contact Us

Office number: 786-331-5200
mdfrpio@miamidade.gov

Office Hours

The Media & Public Relations Bureau offers a full range of services during regular newsroom hours of operation:

Monday - Friday:     8 a.m to 5 p.m.

After hours, on weekends and holidays, an on-call Public Information Officer (PIO) is available for breaking news incidents by contacting the Fire Alarm Office at 786-336-6633.

On-Call Policy

MDFR's Public Affairs Bureau staff strives to be responsive and professional, acting in compliance with federal and state public record laws and in the best interest of the department, news media, and the residents and visitors of Miami-Dade County. Routine media inquiries and records requests are handled as expeditiously as possible during normal business hours:
Monday thru Friday 8 a.m. to 5 p.m.

After hours and on weekends, the Fire Alarm Office is always on-call for emergencies and for significant breaking news events.  In accordance with our Privacy Policy, the alarm office will not release protected health information, including patient identity or medical condition. In addition, the alarm office will not provide details regarding incidents that are primarily being handled by other agencies, regardless if MDFR is assisting.

The Fire Alarm Office should be contacted after hours, only in situations of high importance. The most efficient way to reach a department spokesperson after hours is to call MDFR's Fire Alarm Office at 786-336-6633.

Written records, including incident reports and other department documents, are not available after hours.  All public record requests must be made during normal business hours. See more about requesting MDFR public records.

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