Phase 1 of allowing the reopening of certain businesses began on May 18, 2020. If a particular commercial establishment supports multiple business lines, only those permitted to operate may be opened in any particular phase. Points in bold MUST be followed; other recommendations are strongly suggested. While designated businesses are permitted to open, they are not required to open.
As you prepare to reopen your establishment, please use the Office & Shopping Centers General Checklist as a guide. All guidelines are categorized by workforce protection measures, employee protection measures, non-employee (or customer) protection measures, business process adaptations, employer-led public health interventions and industry-wide safeguards.
For the most up to date changes, see the latest Emergency Orders and Amendments.
Send a question or a suggestion about the New Normal Guide to [email protected].
- Prepare basic hygiene protocols to re-open areas that haven’t been operated for a long time (HVAC filters, check for mold, flush plumbing and run water in sinks to eliminate stagnant water)
- Install hand sanitizing stations at entrances and in common areas
- All visitors and tenants must sanitize hands at time of building entry and wear facial coverings while in the building
- Offices with cubicles or open space designs must establish the minimum six feet of social distancing required; or install physical barriers between workstations (e.g., plexiglass partitions) to ensure distancing
- Procure increased amounts of soap, hand sanitizer, cleaning materials and equipment
- Call centers with multiple employees utilizing the same consoles must establish alpha/bravo shifts and clean and sanitize equipment between shifts
- To the extent possible, offices should stagger arrival times of employees, alternate employees coming to the office and encourage teleworking and digital communication
- All visitors and tenants must sanitize hands at time of building entry
- Place signs outside and inside the elevators and other common areas (e.g., restrooms, breakrooms) to summarize key messages: restrictions to capacity, distancing, use of facemasks
- For medical offices, create separate entrances for those with medical issues
- Play areas and gyms must be closed until such areas are open via Emergency Order declaration
- Install CDC signage located at the entry, lobby/waiting area, elevators, escalators, restrooms, tenant entrances mandating social distancing and proper hand washing/sanitizing, over communicate the protocols throughout the building common areas
- Install visual/physical markings on floor and areas to accomplish distancing, arrange waiting areas to allow for proper social distancing (e.g., for check-in and elevators)
- Distinguish between different types of buildings to determine occupancy, using space calculator to help ensure proper social distance while at desks. (e.g., go from one person per every 150 square feet/change to one person per every 350 square feet)
- When possible, require tenants come to lobby to accept deliveries to limit use of elevators and stairs by visitors; establish a drop area for packages so that they may be disinfected and/or left undisturbed overnight before being handled
- All building tenants and visitors must wear facial coverings while in the building
- Limit use of common conference rooms, lunch rooms and other common areas or schedule use to reduce gathering of large numbers of tenants or visitors
- Setup clear protocols based on leading indicators (e.g., thermometer temp spikes, thermal scanning spikes, increased absenteeism) and lagging indicators (e.g., staff health visits above pre-defined rate, community spread in retailer locale)
- Clean and sanitize all high touch surfaces in common areas, including railings, seats, ATMs, kiosks and elevator buttons every two to three hours; discontinue use of common drinking fountains