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Contact the Water and Sewer Department

  • Accommodations for persons with disabilities

    People who require assistance because of their disabilities in order to participate in the programs, activities or services of the Water & Sewer Department, may contact Cecilia Brewer-McDuffie at 786-552-8669 or [email protected] (only for disability-related matters). To request materials in accessible format, sign language interpreters, or other means of equally effective communication to participate in any program or meeting, please contact her five days in advance to initiate your request. TTY users may also call 711 (Florida Relay Service). Concerns regarding your water bill and services that are unrelated to your disability must be addressed to Customer Service at 305-665-7477.

  • Public Records Requests
    3071 SW 38TH AVENUE
    MIAMI, FL 33146
    [email protected]

    Miami-Dade County now has a new public records management tool that allows you to request and track its status online. Create a new account or log in to submit and see updates to your public records requests.

    Per Florida Statute 668.6076, under Florida law, email addresses are public records. If you do not want your email address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.
  • Water and Sewer Emergency

    Call the 24-hour call center at 305-274-9272 in case of an emergency.

    List of emergencies:

    • Broken or leaking -- water or sewer pipes, hydrants, manholes or water meters
    • Pump station alerts - ringing alarm, red lights flashing
    • Uncovered manholes
    • Low water pressure or loss of service
    • Sewer line backed-up or overflowing manholes
    • Water Quality
  • Water Quality - Laboratories

    Office hours are Monday to Friday (except holidays).

    • 786-552-4738 (north of SW 8th Street)
    • 786-552-4181 (south of SW 8th Street)

    For emergencies call the 24-hour center at 305-274-9272.