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New Water and Sewer Online Account - Frequently Asked Questions

The Miami-Dade Water and Sewer Department has new features to help manage your account, such as viewing water-use history or enrolling multiple accounts.

To access the new features, you must first enroll your current water and sewer account.

  • Why do I have to register and enroll?

    By registering and enrolling, you no longer need to have your account number handy each time you access your account. You will also be granted access to new features regarding your usage and account information.

  • How do I register?

    Complete the registration form. You will then receive an email asking you to confirm your account. For more help, call the Customer Service Call Center.

  • What information do I need to register?

    Provide your name, address, a phone number, an email address that will serve as your log-in username, and a password (8 characters long). The password is not case-sensitive.

  • Is there a fee for registering online?

    There is no fee.

  • Where can I log in to access my account?

    Once you have completed your registration and have a username and password, log in to access your account. You will then have the option to enroll additional accounts.

  • Is there a mobile application I can use to log in with my phone?

    Currently a mobile application is not available, but our self-service application is responsive, so it will display appropriately on a mobile device.

  • Can I update my username?

    You will not be able to update your username (email address) once you submit your request to register. If you need assistance, call the Customer Service Call Center.

  • How do I update my password?

    At the log-in screen, select "Forgot Your Password," enter your email address and a link to set a new password will be sent to the email account.

  • When will I be able to log into my account after I register?

    Once you have registered, you will immediately be able to enroll by providing your Water and Sewer account number, billing ZIP code and the last 4 digits of the Social Security Number (in the case of a company, the FTN/EIN number).

  • I have more than one account. Can I enroll them all with my registered account? What if I have a business account?

    Once you have registered with Miami-Dade County, you can enroll as many water and sewer accounts as needed by selecting the enroll account option on the top left of the page.

    You will have to enroll each account separately in order to have access to each on future visits. Regardless of the type of account you have - commercial, residential, sprinkler, etc. - you can enroll them all with your registered account.

    The individual information for each account number will remain separate.

  • Why can't I enroll my account?

    Accounts can only be enrolled by one registered user. This may also occur with closed accounts that have been fully paid off. If the system is telling you that the account has already been enrolled, or that you don't have an active account, call the Customer Service Call Center.

  • Do I have to register to pay my bill?

    No, you do not. You can select Pay Water Bill from the Water and Sewer Department home page or directly pay your bill.

  • How can I see my paper bill online?

    Once you have registered and enrolled your account, you will be able to access printable copies of your account billing statements.

  • Why can't I see my water bill?

    Bills generated prior to August 23, 2015 are not available for viewing online.

  • I am locked out of my account. What do I do?

    Call the Customer Service Call Center. Be advised that when enrolling, your account will be locked after 6 invalid attempts to enroll.

  • I received my email confirmation, but deleted it by mistake. What do I do?

    Log in with your account with the email address and password you created and a link will be displayed to resend the activation email. Once you receive it, be sure to follow the instructions, otherwise your account will not be activated.

  • I registered for a user account, but I didn't get an email confirmation.

    Check your email account's spam/junk folder. If it's not there, to resend the confirmation email, log in with your email and password and a link will be displayed to resend the activation email. If you still don't receive an email, call the Customer Service Call Center.

  • I have registered and enrolled, but I cannot access my bill.

    If you have logged in and cannot see the bill image, ensure that you have turned off your pop-up blocker.

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