Miami-Dade Legislative Item
File Number: 052747
Printable PDF Format Download Adobe Reader  

File Number: 052747 File Type: Resolution Status: Adopted
Version: 0 Reference: R-1268-05 Control: County Commission
File Name: URGING LEGISLATURE TO ENACT GRANT PGM FOR 311 Introduced: 9/28/2005
Requester: NONE Cost: Final Action: 11/3/2005
Agenda Date: 11/1/2005 Agenda Item Number: 11A2
Notes: Title: RESOLUTION URGING THE FLORIDA LEGISLATURE TO ENACT A GRANT PROGRAM FOR 311 NON-EMERGENCY POLICE AND OTHER GOVERNMENT SERVICES TELEPHONE SYSTEMS
Indexes:
  311
  LEGISLATURE
Sponsors: Joe A. Martinez, Prime Sponsor
  Dennis C. Moss, Co-Sponsor
  Jose "Pepe" Diaz, Co-Sponsor
Sunset Provision: No Effective Date: Expiration Date:
Registered Lobbyist: None Listed


Legislative History

Acting Body Date Agenda Item Action Sent To Due Date Returned Pass/Fail

Board of County Commissioners 11/1/2005 11A2 Adopted P
REPORT: The Board of County Commissioners took action on this item on November 3, 2005.

Intergov., Recreation & Cultural Affairs Cmte. 10/12/2005 2B Forwarded to BCC with a favorable recommendation P
REPORT: Assistant County Attorney Monica Maldonado read the title of the foregoing ordinance into the record. Commissioner Moss noted his advocacy for the 311 system but expressed concern that the County Commission did not receive recognition for spearheading such a significant project. He asked that he be listed as a co-sponsor for this resolution. In response to Commissioner Gimenez’ inquiry, Chief Information Officer Loretta Cronk stated an online tool called “Service Stat” that would provide performance measures for the 311 system, had recently been developed and would be demonstrated to the County’s elected officials and administrative staff followed by implementation for use within this month (October). Commissioner Gimenez asked Ms. Cronk to provide him with a copy of the first report generated by the 311“Service Stat” system detailing service requests by department and associated performance goals. Commissioner Seijas asked Ms. Cronk to include in the report requested by Commissioner Gimenez, feedback and comments on process follow-through regarding the 311 system. Commissioner Jordan commented that she was very impressed with the system and the 311 staff during her visit to the call center. She recommended that everyone who had not observed this process firsthand to visit the center. Hearing no further discussion, the Committee forwarded the foregoing proposed resolution to the BCC with a favorable recommendation.

County Attorney 9/28/2005 Referred Intergov., Recreation & Cultural Affairs Cmte. 10/12/2005

County Attorney 9/28/2005 Assigned Jess M. McCarty 9/28/2005

Legislative Text


TITLE
RESOLUTION URGING THE FLORIDA LEGISLATURE TO ENACT A GRANT PROGRAM FOR 311 NON-EMERGENCY POLICE AND OTHER GOVERNMENT SERVICES TELEPHONE SYSTEMS

BODY
WHEREAS, in 1997 the Federal Communications Commission authorized the use of 311 as a telephone number for non-emergency police and other governmental services; and
WHEREAS, in 2001 the Florida Legislature authorized a 311 pilot project in Miami-Dade County in Chapter 2001-133, Laws of Florida, to improve the overall efficiency of 911 telephone systems and reduce 911 emergency response times; and
WHEREAS, in 2004, Miami-Dade County began the installation of state-of the art hardware and software systems for the first multi-jurisdictional 311 central call center in the nation, located at 2700 NW 87th Avenue; and
WHEREAS, on September 16, 2005, Miami-Dade County officially launched 311, providing a fast, simple and convenient access point for residents to obtain information and requests services from their local government; and
WHEREAS, by diverting non-emergency calls from 911 to 311 that could impede the County's emergency response, 311 alleviates congestion on 911 circuits and helps make the 911 emergency system more efficient; and
WHEREAS, 311 has proven to be particularly critical during hurricanes and other emergency situations and disasters by diverting many calls from 911 emergency systems and keeping 911 open and available for truly life-threatening situations; and
WHEREAS, Miami-Dade County's 311 system demonstrated this capability by handling almost 52,000 calls during the seven-day period surrounding Hurricane Katrina, and 20,000 calls during Tropical Storm Rita; and
WHEREAS, 311 provides important information not only to citizens, but to government by providing data about the source, reasons, service delivery response times and outcomes for calls; and
WHEREAS, 311 can be most valuable when cities, counties and other state and local jurisdictions coordinate efforts to provide an integrated, seamless single source for non-emergency police and other governmental services; and
WHEREAS, 311 involves integrated access not only to city and county resources, but also to state resources; and
WHEREAS, this Board would encourage the state to create a grant program to support 311 programs throughout the State of Florida,
NOW, THEREFORE, BE IT RESOLVED BY THE BOARD OF COUNTY COMMISSIONERS OF MIAMI-DADE COUNTY, FLORIDA, that this Board:
Section 1. Urges the Florida Legislature to enact a grant program for 311 telephone systems for non-emergency police and other governmental services.
Section 2. Directs the County's state lobbyists to advocate for passage of legislation consistent with Section 1 above, and directs the Office of Intergovernmental Affairs to include this item as a priority in the 2006 State Legislative Package.
Section 3. Directs the Clerk of the Board to transmit a certified copy of this resolution to the chair and members of the Miami-Dade County State Legislative Delegation.



Home  |   Agendas  |   Minutes  |   Legislative Search  |   Lobbyist Registration  |   Legislative Reports
2014 BCC Meeting Calendar  |   Miami-Dade County Code of Ordinances   |   ADA Notice  |  

Home  |  Using Our Site  |  About Phone Directory  |  Privacy  |  Disclaimer

E-mail your comments, questions and suggestions to Webmaster  

Web Site 2014 Miami-Dade County.
All rights reserved.