Miami-Dade Legislative Item
File Number: 063451
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File Number: 063451 File Type: Resolution Status: Adopted
Version: 0 Reference: R-1464-06 Control: County Commission
File Name: 311 NON-EMERG POLICE & OTHER GOV SERVICE PHONE SYSTEM GRANTS Introduced: 11/30/2006
Requester: NONE Cost: Final Action: 12/19/2006
Agenda Date: 12/19/2006 Agenda Item Number: 14A24
Notes: Title: RESOLUTION URGING THE FLORIDA LEGISLATURE TO ENACT A GRANT PROGRAM FOR 311 NON-EMERGENCY POLICE AND OTHER GOVERNMENT SERVICES TELEPHONE SYSTEMS
Indexes: 311
  GOVERNMENT SERVICES
  GRANTS
  LEGISLATURE
  POLICE
Sponsors: Joe A. Martinez, Prime Sponsor
  Carlos A. Gimenez, Co-Sponsor
  Sally A. Heyman, Co-Sponsor
  Dennis C. Moss, Co-Sponsor
Sunset Provision: No Effective Date: Expiration Date:
Registered Lobbyist: None Listed


Legislative History

Acting Body Date Agenda Item Action Sent To Due Date Returned Pass/Fail

Board of County Commissioners 12/19/2006 14A24 Adopted P

County Manager 12/18/2006 Additions 12/19/2006

Intergov., Recreation & Cultural Affairs Cmte. 12/13/2006 2U Forwarded to the BCC by the BCC Chairperson with a favorable recommendation 12/19/2006 P
REPORT: Assistant County Attorney Maldonado read the foregoing resolution into the record. Commissioner Gimenez requested to be listed as a co-sponsor of the foregoing resolution. There being no further discussion or comments, the Committee proceeded to vote.

County Attorney 11/30/2006 Assigned Intergov., Recreation & Cultural Affairs Cmte. 12/13/2006

County Attorney 11/30/2006 Assigned Jess M. McCarty 12/4/2006

Legislative Text


TITLE
RESOLUTION URGING THE FLORIDA LEGISLATURE TO ENACT A GRANT PROGRAM FOR 311 NON-EMERGENCY POLICE AND OTHER GOVERNMENT SERVICES TELEPHONE SYSTEMS

BODY
WHEREAS, in 1997 the Federal Communications Commission authorized the use of 311 as a telephone number for non-emergency police and other governmental services; and
WHEREAS, in 2001 the Florida Legislature authorized a 311 pilot project in Miami-Dade County in Chapter 2001-133, Laws of Florida, to improve the overall efficiency of 911 telephone systems and reduce 911 emergency response times; and
WHEREAS, in 2004, Miami-Dade County began the installation of state-of-the-art hardware and software systems for the first multi-jurisdictional 311 central call center in the nation, located at 2700 NW 87th Avenue; and
WHEREAS, on September 16, 2005, Miami-Dade County officially launched 311, providing a fast, simple and convenient access point for residents to obtain information and request services from their local government; and
WHEREAS, by diverting non-emergency calls from 911 to 311 that could impede the County’s emergency response, 311 alleviates congestion on 911 circuits and helps make the 911 emergency system more efficient; and
WHEREAS, 311 has proven to be particularly critical during hurricanes and other emergency situations and disasters by diverting many calls from 911 emergency systems and keeping 911 open and available for truly life-threatening situations; and

WHEREAS, Miami-Dade County’s 311 system demonstrated this capability by handling almost 52,000 calls during the seven-day period surrounding Hurricane Katrina; 20,000 calls during Tropical Storm Rita; and over 140,000 calls during the thirteen-day period surrounding Hurricane Wilma; and
WHEREAS, 311 provides important information not only to citizens, but to government by providing data about the source, reasons, service delivery response times and outcomes for calls; and
WHEREAS, 311 can be most valuable when cities, counties and other state and local jurisdictions coordinate efforts to provide an integrated, seamless single source for non-emergency police and other governmental services; and
WHEREAS, 311 involves integrated access not only to city and county resources, but also to state resources; and
WHEREAS, this Board encourages the state to create a grant program to support 311 programs throughout the State of Florida; and
WHEREAS, both the Senate and House passed the 311 grant program bill last year, but the Governor vetoed the bill,
NOW, THEREFORE, BE IT RESOLVED BY THE BOARD OF COUNTY COMMISSIONERS OF MIAMI-DADE COUNTY, FLORIDA, that this Board:
Section 1. Urges the Florida Legislature to enact a grant program for 311 telephone systems for non-emergency police and other governmental services.
Section 2. Directs the County's state lobbyists to advocate for passage of legislation consistent with Section 1 above, and directs the Office of Intergovernmental Affairs to include this item as a priority in the 2007 State Legislative Package.

Section 3. Directs the Clerk of the Board to transmit a certified copy of this resolution to the Governor, Senate President, House Speaker, and the Chair and Members of the Miami-Dade County State Legislative Delegation.



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