Standards of Care Applying to Emergency Care Facilities Outplacement Services
- Urgency: The mission and purpose of temporary care facilities is to provide emergency housing and care to individuals in dire need. In keeping with this purpose, the temporary care facility should make every effort to secure an appropriate housing placement for a client as soon as possible. The case manager should be thinking of appropriate out-placement by the time the Continuum of Care Plan is signed and implemented.
- Provider Relationships: Temporary care facility case managers are expected to develop strong working relationships with primary and/or advanced care case managers to ensure an effective planning process and smooth transition between housing programs.
- Effective Planning Process to Ensure Smooth Transition: The planning process should strive to ensure that minimal disruption occurs during the transition from one provider to another. The planning process is intended to ensure that services provided to the client at or through referral by the temporary care facility are maintained and that the provision of additional services are arranged for the client prior to transfer, consistent with the client's individualized Continuum of Care Plan.
- Outplacement Packet: The necessity to cooperate with both the Temporary Care Provider and the provider with whom the client has been placed in order to ensure effective service provision and continuity of care shall be explained to the client. Upon the written consent of the client, an outplacement packet shall be prepared for the provider with whom the client has been placed. The outplacement packet shall contain the client's comprehensive assessment, Continuum of Care Plan and referral history and notes for the purpose of ensuring continuity in service provision and in the client's commitment to his or her goals and objectives.
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