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Standards of Care Applying to Permanent Housing Providers Client Confidentiality and Sharing of Information
- Client Expectation of Privacy: Advanced care providers shall comply with all federal and state laws and regulations governing the confidentiality of information regarding HIV/AIDS status and medical, substance abuse or mental health history, referral or treatment. Clients may expect a reasonable degree of privacy with regard to information not otherwise protected from disclosure by federal or state laws and regulations that is shared with the advanced care provider staff members.
- Personal Mail and Telephone Calls: Advanced care provider-operated residential facilities shall respect the privacy of a client's personal mail and telephone calls.
- Exceptions to Client Confidentiality: Client information may be subject to disclosure as provided by law including investigation by law enforcement, probation officers, and HRS protective services related to minors or the elderly, subject to any limitations on disclosure set forth in state or federal law, including those laws protecting the confidentiality of information regarding HIV/AIDS status and medical, substance abuse or mental health history, referral or treatment.
- Sharing of Client Information: Sharing of client information with other providers to whom the client may be referred is necessary to ensure effective provision of services, continuity in care, and efficient use of Continuum resources. The necessity of sharing information with other providers shall be explained to the client. Client information shall only be shared upon the client's written consent.
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