General Standards - Program Environment

Clients

• Homeless individuals and families shall be offered maximum accessibility to currently available advanced care level resources, subject to eligibility criteria established by the advanced care provider.
• Homeless individuals and families served by advanced care providers shall be accorded dignity and respect. A grievance procedure providing for fair notice and hearing shall be made known and available to clients by which to seek redress in the event that a client has a grievance regarding the services of the advanced care provider, in the event that a client believes that he or she has been unfairly accused of a program rule infraction, or in the event of a decision by the advanced care provider to refuse or terminate services to the client.
• Advanced care providers shall demonstrate sensitivity to clients' primary language and cultural background.
• Clients have both privileges and responsibilities relating to the provision of service by the advanced care provider which shall be set forth in a Client Agreement that each client must sign upon acceptance of the client into the advanced care program. Clients shall have a right to full disclosure of all financial responsibilities and/or obligations to landlords, service providers and others involved in the provision of permanent housing to the client.

Safe Environment

• When possible, all advanced care providers shall establish and enforce program rules governing abuse of alcohol, illegal use of controlled substances, and violent and/or inappropriate behavior.

Advanced Care Provider Staff

• Advanced care provider administrators shall ensure that the provider's staff has the qualifications, licensing, proper training and supervision necessary and appropriate to the job function(s) with which staff members are entrusted.

Non-Discrimination In The Provision Of Housing And Services

• There shall be no discrimination on the basis of race, color, gender, sexual orientation, disability, religion, or national origin in the provision of services to clients by advanced care providers. No religious practice or affiliation requirement shall be imposed upon clients or prospective clients.

Coordination, Cooperation And Integration:

• Each Advanced Care Provider shall work closely and cooperatively with the Dade County Homeless Trust, the OAP Program and OAP Program Providers, all other Trust-funded providers as well as other community-based service providers to homeless individuals and families.