General Standards - Program Environment

Residents

• Homeless individuals and families served by primary care facilities shall be accorded dignity and respect. A grievance procedure providing for fair notice and hearing shall be made known and available to clients by which to seek redress in the event that a client has a grievance regarding the operation of the primary care facility or should a client believe that he or she has been unfairly accused of a rule infraction, or in the event of a decision by the primary care provider to refuse or terminate services to the client.
• Primary care facilities shall demonstrate sensitivity to clients' primary language and cultural background.
• Clients have both privileges and responsibilities relating to their stay at the primary care facility which shall be set forth in a Resident/Client Agreement that each client must sign upon admission to the primary care facility.

Safe Environment

All primary care facilities shall establish and enforce house rules governing use of alcohol, illegal use of controlled substances, fighting, violent and/or inappropriate behavior for the purpose of protecting the health and safety and safety of clients and staff.

Primary Care Facility Staff

Primary care facility administrators shall ensure that facility staff have the qualifications, licensing, proper training and supervision necessary and appropriate to the job function(s) with which such staff members are entrusted.

Non-discrimination in the Provision of Housing and Services

There shall be no discrimination on the basis of race, color, gender, sexual orientation, disability, religion, or national origin in the provision of housing and services to clients by primary care providers. No religious practice or affiliation requirement shall be imposed upon clients or prospective clients.

Coordination, Cooperation and Integration

Each Primary Care Provider shall work closely and cooperatively with the Dade County Homeless Trust, the OAP Program and OAP Program Providers, all other Trust-funded providers as well as other community-based service providers to homeless individuals and families.