Human Resources

Definition of the communication competency

The communication competency focuses on fostering open and honest communication and facilitating multi-way communication internally and externally.

The communication competency involves providing clear, consistent verbal and non-verbal messages to support the vision and strategy of the organization.

This competency also requires communicating effectively through technical writing, presentations and reports.

Books and manuals

Click on a title to get the book details, including description, from the Library's catalog system.

• The Fine Art of the Big Talk by Debra Fine
• Yes! : 50 Secrets from the Science of Persuasion by Noah J. Goldstein
• The Secret Language of Business by Kevin Hogan
• How to Wow by Frances Jones
• The Hard truth about Soft Skills by Peggy Klaus
• Communicating Effectively by Garry Kranz
• The Power of Body Language by Tonya Reiman
• The Mouth Trap by Gary Seigel

Electronic journal and newspaper articles

All electronic journals and newspaper articles can be searched via the County Library's online database.  

• (2007). Conducting routine revenue operations meetings: link to success. Health Care Biller, 16.4: 10.
• (2007). There's no shame in being a pro: Maintaining the professional approach to all communications. The CPA Technology Advisor, 17.2: 25.
• Gallo, C. (2008). Your employees are dying to be heard: Poor workplace communication could be costing you business in more ways than you might imagine. Here's what you can do to improve it. Business Week Online.
• Imberman, W. (2008). Money talks: While many large operators offer a variety of motivational rewards, employees respond best to economic incentives. American Drycleaner, 74.12: 70.
• Olsztynski, J. (2007). We've got failure to communicate. Snips, 76.8: 96.