Human Resources

Definition of the performance management and results orientation

The performance management and results orientation competency focuses on creating and promoting a positive, results-driven work environment in which expectations are understood, performance is measured and monitored, and results are achieved.

Those competent in performance management and results orientation effectively link day-to-day activities to mission accomplishments and are accountable for results.

Books and manuals

Click on a title to get the book details, including description, from the Library's catalog system.

• The Managerial Moment of Truth by Bruce Bodaken 
• Go Put Your Strengths to Work by Marcus Buckingham 
• Quick Hits by Kevin Cross 
• The Carrot Principle by Adrian Robert Gostick 
• Results by Gary L. Neilson
• Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies by Paul R. Niven 
• Business Process Management and the Balanced Scorecard by Ralph F. Smith
• From Cost to Performance Management by Catherine Stenzel 
• What Customers Want by Anthony Ulwick

Electronic journal and newspaper articles

All electronic journals and newspaper articles can be searched via the County Library's online database.

• Bilgin, K. U. (2007). Performance management for public personnel: Multi-analysis approach toward personnel. Public Personnel Management, 36.2: 93.
• Connell, J., and Nolan, J. (2004). Managing performance: modern day myth or a game people play?  International Journal of Employment Studies, 12.1: 43.
• Ellis, J. (2008). Managing performance: Judith Ellis explains why managers must not only recognise poor performance, but should also know which processes and policies can improve it. Nursing Management, 15.1: 28.
• Klempa, M. (2006). Eliminating productivity roadblocks: Overcoming the top barriers to improved U.S. productivity— poor management, poor leadership and poor communication--all involve people, and need to be part of every senior manager's mindset.  Financial Executive, 22.8: 32.
• Lawson, R A (2007). Creating a BPM center of excellence. Strategic Finance.
• Lombardo, M, and Martin, M. (2008). The performance conundrum: Getting the right people on the bus through performance forecasting. Public Management, 90.1: 25.
• Moynihan, D. (2006).  What do we talk about when we talk about performance? Dialogue theory and performance budgeting.  Journal of Public Administration Research and Theory, 16.2: 151.
• Pereira, G., and Osburn H. (2007). Effects of participation in decision making on performance and employee attitudes: A quality circles meta-analysis. Journal of Business and Psychology, 22.2: 145.
• Risher, H. (2007). Managing to create a performance culture.  Public Management, 89.5: 25.
• Skemp-Arlt, K., and Toupence, R. (2007). The administrator's role in employee motivation. Coach and Athletic Director, 76.7: 28.