Human Resources

Definition of the problem solving and technical reliability competency

The problem solving and technical reliability competency involves identifying and analyzing problems, prioritizing issues, identifying root causes and implementing rational, sensitive solutions for results.

Those competent in problem solving and technical credibility anticipate and prevent problems, exhibiting full understanding and exceptional capability in their areas of expertise.

This competency involves utilizing expertise and actions to resolve problems.

Books and manuals

Click on a title to get the book details, including description, from the Library's catalog system.

• Making Things Work by Yaneer Yam-Bar
• Solving Tough Problems by Adam Kahane
• Conflict Unraveled by Andra Medea
• Smart Questions by Gerald Nadler

Electronic journal and newspaper articles

All electronic journals and newspaper articles can be searched via the County Library's online database.

• (2006) Solving problems.  Chartered Management Institute: Checklists: Personal Effectiveness and Development.
• (2005) When Good Managers Fail: The Law of Problem Evolution.  CioInsight.
• Denton, D.  (2006). Keep it simple: business decisions don't have to be complicated to be good. Industrial Engineer, 38.5: 30.
• McCallum, J. (2007). Options development is crucial to good decision making.  Ivey Business Journal Online.
• Palus, C.J, and  Horth, D. (2005). Leading creatively: the art of making sense.  Ivey Business Journal Online.
• Zande, R. (2006). The design process of problem solving.  Academic Exchange Quarterly. 10.4: 150.