Human Resources

Definition of the service motivation and external awareness competency

The service motivation and external awareness competency involves demonstrating an exceptional level of commitment, while motivating others to provide exemplary service to the organization and its customers.

This competency requires maintaining a network of appropriate contacts and relationships for service delivery.

Books and manuals

Click on a title to get the book details, including description, from the Library's catalog system.

• Get Them on Your Side by Samuel B. Bacharach 
• The Hands-Off Manager by Steve Chandler  
• Perfect Phrases for Motivating and Rewarding Employees by Harriet Diamond 
• The Carrot Principle by Adrian Robert Gostick 
• Motivate People by Gavin Ingham 
• The Encouraging Heart by James M. Kouzes 
• Hug Your People by Jak Mitchell 
• The Winning Spirit by Joe Montana 
• Motivating Employees by Barry Silverstein 
• 151 Quick Ideas to Inspire Your Staff by Jerry R. Wilson 
• Micromessaging by Stephen Young  

Electronic journal and newspaper articles

All electronic journals and newspaper articles can be searched via the County Library's online database.

• (2006) The laws of motivation. Caterer & Hotelkeeper.
• Cory, S N, Ward, S., & Schultz, S A (Oct 2007). Managing human resources in a small firm: Motivation through performance evaluation.(practice management). The CPA Journal, 77, 10:62.
• Gallo, C. (2008). Motivate your employees like Jack Welch: Follow the former GE CEO's advice and energize your staff by helping them believe in the mission and understand how to achieve it. Business Week Online.
• Henard, D H, & McFadyen, M. A. (March-April 2008). Making knowledge workers more creative: Boosting the cognitive capabilities of individuals can build a network of knowledge creators that is nearly impossible for competitors to imitate or replicate. Research-Technology Management, 51, 2: 40.
• Houston, D J (2006). "Walking the walk" of public service motivation: Public employees and charitable gifts of time, blood, and money. Journal of Public Administration Research and Theory, 16.1:67.
• Levoy, B. (Oct 2007). The power of celebration: You don't need a reason to brighten your team's day. Try celebrating for no reason at all. This leads to happy team members who are likely to stick around. Veterinary Economics, 48, 10: 18.
• Skemp-Arlt, K, and Toupence, R. (2007). The administrator's role in employee motivation. Coach and Athletic Director, 76.7: 28.
• Trahant, B. (2008). Recruiting and engaging the federal workforce: A recent seminar examines employee motivation from three perspectives. The Public Manager, 37.1: 55.
• Turner, J. (Winter 2007). Developing executive leadership in the public sector: Government agencies can improve their management effectiveness through internal leadership development that nurtures key skills, behaviors, and knowledge. The Public Manager, 36, 4: 50.