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Expanded Employee Development Classes

Miami-Dade County offers the following special classes that were once reserved for managers or supervisors and are now available to all County employees: 

Art of Oral Presentation (AOP) - 8 Hours

The Art of Oral Presentation is intended to help you become an effective oral communicator. This class will foster your inner communication skills when speaking under pressure in front of residents, colleagues, in meetings or any other oral presentations you may encounter.  The clinic will cover the following topics: presentation preparation, methods of delivery, overcoming stress, and tools to impress your audience. Each participant will get an opportunity to present a topic in class and receive on-the-spot feedback from your classmates.

Leadership Competency: Performance Management and Results Orientation

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Business Writing I - BUS I (8 Hours)

This workshop helps participants understand the foundations of good business writing.  Review of grammar, punctuation, and effective sentence structure helps participants write with clarity and concision.  Participants learn to strengthen their written messages by identifying the audience, tailoring the message, and practicing concise, "fat-free" writing.  Practical exercises reinforce objectives. 

Business Writing Level II may be substituted for this core writing requirement.  If a participant chooses to take both workshops, Business Writing Level II will be converted to an elective.

Leadership Competency: Communication

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Business Writing II - BUS II

This workshop builds on the writing mechanics of Business Writing Level I.  Participants learn to use audience identification, concision, and channel selection to write effectively.  Practical exercises include writing memos, e-mails, and letters.  Emphasis is placed on positive, persuasive, motivational, and results-oriented writing.  Note: Business Writing Level II can be substituted for Business Writing Level I as a core course.

Can't decide between BUS1 and BUS2? Take this quick assessment quiz.

Leadership Competency: Communication

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Cultural Diversity - CUD (8 Hours)

This workshop focuses on multicultural diversity awareness and opportunities.  Biases, stereotypes, perceptions, and assumptions are examined and discussed.  Communicating across cultures, managing diversity in the workplace, and common goals are emphasized.  Participants learn through role-play exercises, discussions, and videos.

Leadership Competency: Diversity Awareness and Management

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Customer Service and Communication - CSC (8 Hours)

This workshop places emphasis on effective communication with co-workers and the public.  Participants explore the importance of the supervisor's role in customer service as well as the impact of excellent customer service on the County's image and operations.  Group exercises and role playing in areas of difficult customers and telephone skills contribute to the interactive learning atmosphere.

Leadership Competency: Customer Service and Communication

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Dealing With Difficult People - DWDP (4 hours)

This class highlights the most common types of difficult people. A thorough review of the communications process is conducted while identifying the importance of sight, sound and words.  Identifying, understanding, and handling different difficult personalities through effective communication techniques are also addressed.  This class includes interactive role play and group discussions.

Leadership Competency: Communication and Influencing and Negotiation

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Effective Management Skills- EMS (8 Hours)

This workshop introduces supervisors to core supervisory skills that assist them in the management and development of people.  Topics include Leadership; Motivation; Time Management; Delegation; Communication, Conflict Resolution; Problem-Solving/Decision-Making.

An additional key component in this workshop is the focus placed on the County's Results Oriented Government philosophy and strategic planning process. Videos and exercises reinforce course content.

Leadership Competency: Business Acumen and Entrepreneurship

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Fair Employment Practices - FEP (8 Hours)

This workshop covers all areas of employment in terms of legal requirements including the Civil Rights Act; Fair Labor Standards Act (FLSA), the Americans with Disability Act (ADA); and the Family Medical Leave Act (FMLA). Topics include Bargaining unit agreements and Grievance handling, Training and Career mobility, Promotions, Sexual harassment and Discrimination. Videos and exercises reinforce course content.

Leadership Competency: Diversity Awareness and Management

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Maintaining Work - Life Balance - MWLB (4 hours)

Are you struggling to get ahead at work and maintain your home, family, and friendships?  Do work and life feel out of balance? 

Find out how shifting your focus can help you to achieve the right work-life balance.  You will learn techniques to reduce your stress, promote better health, create time, and feel more in control.  You will also learn specific techniques like imagery, meditation, exercise, and journaling. 

This 3.5 hour seminar includes self assessment exercises to help you focus and find the right work-life balance for you.

Leadership Competency: Continual Learning

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Mediating Workplace Disputes - MWD (3.5 Hours)

This workshop introduces the role of mediation in resolving workplace disputes. The program will incorporate general concepts of conflict and its role within organizations, conflict goals, and different approaches that persons have towards conflict, types of third-party interventions, mediation principles, process, basic tools and skills.

Leadership Competency: Influencing and Negotiation

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Orientation to Personnel Issues and Procedures - OPP (4 Hours)

This workshop provides participants with an overview of the major functions handled by the Human Resources Department.  Topics include: Recruitment, Testing, Technical assistance, New employee processing, Internal placement, Classification and Pay plan, Payroll, File room procedures, and other key HR responsibilities.

Leadership Competency: Service Motivation and External Awareness

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Structured Interview and Selection Techniques - STI (8 Hours)

This workshop introduces supervisors to the best practices of structured interviewing.  Participants learn to develop effective structured interviews that yield the best qualified candidates.  Participants receive practical information on the hiring process including planning interviews, developing questions, devising rating/scoring systems, and screening resumes.  Participants learn a defensible process that complies with Equal Employment Opportunity Commission (EEOC) guidelines.

Leadership Competency: Business Acumen and Entrepreneurship

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Supervisory Safety: Accident Prevention and Safety Awareness - SUS (8Hours)

This workshop is presented by General Services Administration's Risk Management.  The course covers basic safety techniques, accident investigation, filing of injury reports and logs, employee and supervisor responsibilities, workers compensation, and disability leave.  This workshop is delivered in two half-day sessions.

Leadership Competency: Problem Solving and Technical Credibility

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The Progressive Discipline System: Practice And Procedures - DIS (8 Hours)

This workshop introduces supervisors to Miami-Dade County's progressive discipline system as a positive, appropriate response to employee misconduct.  Each step of the progressive discipline system is explored in-depth.  Participants learn to use this system with fairness, consistency, and adherence to policy.  Accurate and complete documentation will be covered.  Both progressive discipline and counseling are emphasized as supervisory tools to change employee behavior in a positive manner.  Videos and role-play exercises reinforce counseling techniques.

Leadership Competency: Developing Others

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Understanding the Employee Performance Appraisal System

This workshop introduces supervisors to Miami-Dade County performance appraisal procedures and forms.  The class focuses on the purpose of performance appraisal, how it differs from discipline, supervisor objectivity, and performance appraisal interview techniques.  The importance of documentation and follow-up action is emphasized.  A video on performance monitoring and motivation reinforces the practical application of the performance appraisal techniques.

Leadership Competency: Performance Management and Results-Orientation

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Violence In The Workplace - VIW (8 Hours)

This workshop introduces the County's policies and procedures on violence, risk factors, high-risk occupations, sources of violence, associated costs, and prevention programs.  A video and group study highlights preventive measures.

Leadership Competency: Teamwork and Group Leadership

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Fair Employment Practices - FEP (8 Hours)

This workshop covers all areas of employment in terms of legal requirements including the Civil Rights Act; Fair Labor Standards Act (FLSA), the Americans with Disability Act (ADA); and the Family Medical Leave Act (FMLA). Topics include Bargaining unit agreements and Grievance handling, Training and Career mobility, Promotions, Sexual harassment and Discrimination. Videos and exercises reinforce course content.

Leadership Competency: Diversity Awareness and Management

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Page Last Edited: Wed Jun 18, 2014 11:45:17 AM
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