The Government Information Center (GIC) provides access to award-winning government service through our web portal – miamidade.gov – and the 3-1-1 Answer Center, the nation's first multi-jurisdictional call center for non-emergency government services. Read more about the Government Information Center and the technology, people and processes that form the foundation of delivering excellence every day to our residents.

The Government Information Center is now bringing you even closer to the services you need. Our new five ServiceDirect locations offer a variety of innovative ways to receive service and information in person. Please stop by and say "hello."

GIC 2007 Strategic Roadmap 

Focusing on the customer experience and leveraging the collective field knowledge arising from a consolidated approach to information delivery, GIC understands that any individual touchpoint can affect the overall relationship a customer has with Miami-Dade County.

The initiatives outlined in this new Strategic Roadmap*   plan touch on common themes that highlight this customer-driven intent -- multi-channel access, single source content management, collaboration, one-stop-shop solutions, information transparency and best practice standards.

*Please note: The Roadmap is a very large file. It is recommended that you right-click and download this file to your local hard drive before attempting to open it.
 

Featured Website  Online Services recently redesigned the Park and Recreation website. Check out the new look.

Accolades  Miami-Dade County is the winner of a 2006 Achievement Award from the National Association of Counties (NACo) for "The 3-1-1 Answer Center Emergency Response System."