The new 3-1-1 Answer Center is proving to be an effective point-of-contact for residents to meet their non-emergency needs. For instance, in May 2005 more than 88% of the calls to 311 were resolved on first contact.

Hurricanes Prove County’s Preparedness

In 2005, Hurricane Dennis tested the County’s readiness for emergency situations, and we passed with flying colors! Between July 8th and 11th, the Answer Center at the Emergency Operations Center easily handled over 3,000 calls during the activation period, while the Emergency website received more than 4,500 visits during the same period. On the two days prior to Hurricane Katrina's landfall, the Answer Center recieved more than 19,000 calls, three times the average number of calls handled on a typical day.

311 has proven to be particulary critical during hurricane activations by providing citizens easy access to government information. The Hurricane Wilma Customer Service Response Report   summarizes the benefits 3-1-1 offers to emergency planning and response.

3-1-1 Specialists Work Hard to Be At Your Service

Each Customer Service Specialist at the 3-1-1 Answer Center handles an average of 102 calls a day. That's more than 500 calls a week!

Providing Fast, Efficient Service

In June, the average wait time was just 35 seconds before a live person answers their call. With an average call length of two-and-half minutes, citizens are getting fast, efficient service.

3-1-1 Can Help You from Anywhere

With today's society becoming increasingly mobile, it's good to know that Miami-Dade County's 3-1-1 Answer Center is dedicated to helping callers from anywhere in the County. In August 2005, 15% of the total calls to 3-1-1 came from cell phones.

Here's what we've been doing recently: