“3-1-1 has made accessing government services easy for everyone by providing a centralized place to get answers and request services,” said Miami-Dade Mayor Carlos Alvarez. “Our goal is to provide seamless service for all citizens of the County, regardless of where they live.” 

Last year, the 3-1-1 Answer  Center handled more than 1.6 million calls, and more than 3.6 million calls since it began operations in December 2004. Four out of five calls are resolved on first contact.

During hurricane activations, the 3-1-1 Answer Center goes into emergency mode offering residents information around the clock. This diverts calls away from 9-1-1, enabling it to remain available for life-threatening emergencies. During the busy 2005 hurricane season, the Center handled more than 250,000 calls – many of which might otherwise have gone to 9-1-1. The Center expects this figure to double during future emergency activations since more residents are now aware of the service.

To ensure continued excellent service, GIC uses an independent research agency that ‘secret shops’ the Center in an effort to gauge the quality of assistance provided by 3-1-1 Call Center Specialists.

The 3-1-1 Answer Center offers personal one-on-one service weekdays from 6 a.m. to 10 p.m., and Saturdays and Sundays from 8 a.m. until 8 p.m.  Assistance is available in English, Spanish or Creole. Hearing impaired callers can reach 311 by dialing TDD 305-468-5402.