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  • Home | Information Channels | About Us | Contact Us | miamidade.gov
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  • Telephone: 3-1-1
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    Telephone: 3-1-1

    Getting Information by Phone the Easy Way

    By dialing 3-1-1 you get one-on-one personal service in English, Spanish or Creole that provides the answers you need to questions about government services and programs. The Answer Center is open 7 days a week: Monday through Friday, from 6 a.m. until 10 p.m and on Saturday and Sunday from 8 a.m. until 8 p.m.

    The service is free - there's no charge for calling 3-1-1, and no area code is needed.

    For emergencies like crime in progress, a burning building, or a medical emergency, call 9-1-1. For non-emergency service like questions about property taxes, trash pickups or missing stop signs, call 3-1-1.

    From outside of Miami-Dade County, or if you can't reach us by dialing 3-1-1, call 305-468-5900. For TDD service, call 305-468-5402.

    Miami-Dade County's 3-1-1 system was launched to the public in 2005 and proved to be especially helpful during the hurricane activations when the center operates 24 hours a day. Using their cell phones to call 3-1-1, residents reported downed trees obstructing traffic and downed traffic lights that needed repair. Problems were plotted on maps that helped managers dispatch crews more efficiently.

    Learn more about 3-1-1, now that 311 is here!

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    3-1-1 Answer Center
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