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Welcome to Community Information & Outreach!

Community Information & Outreach (CIAO) provides access to award-winning government service through our web portal – miamidade.gov – and the 3-1-1 Answer Center, the nation's first multi-jurisdictional call center for non-emergency government services.

With the successful integration of Miami-Dade Television, advertising, marketing, translation and photography services into Community Information & Outreach, the department has forged a single countywide strategy designed to improve the impact of messaging and simplify service - regardless of the manner in which residents choose to access their government.

311 Answer Center to operate under new schedule

Effective Monday, April 7, 2014, the 311 Answer Center will be changing its service hours. The new hours will be Monday through Friday from 7 a.m. to 7 p.m., and Saturdays from 8 a.m. to 5 p.m. The center will remain closed on Sundays and County holidays.

Miami-Dade TV wins Suncoast Regional Emmy Award

The “Most Interesting Pets in the World” television spot was produced by Miami-Dade TV executive producer Carol Higgins; videographer and editor Robert Molina; and director and editor Allan J. Nichols. It's a spoof of the popular “The Most Interesting Man in the World” beer commercials, featuring dogs and cats showing off some amazing and amusing skills.

Miamidade.gov recognized as one of the nation’s best

Miami-Dade County's web portal has once again placed high on the list of the nation's best government websites. That's according to the Center for Digital Government, which awarded miamidade.gov fourth place in its 2012 Best of the Web Awards.

Miami-Dade County has 311 Service Centers

Miami-Dade County has opened 311 Service Centers at three locations that will provide residents with a convenient way to access County services. A staff member from the Department of Community Information & Outreach's 311 Answer Center will be on hand to assist residents with general information, referrals and the purchase of items such as baby stroller permits, dog tags, transit passes and more.

Residents will have self-service options including a touch screen kiosk for making payments to the County, schedule service or search public records and maps, as well as a phone that connects directly to the 311 Answer Center.

Celebrating a Decade Online

 

miamidade.gov image with cake for the 10 year anniversaryNot long ago, if you wanted to look up information about Miami-Dade County services, you had to type in a very long web address and hope for the best. To pay a parking ticket, you had to mail it in or pay in person. But all that changed in 2001, when miamidade.gov went live. We invite you to celebrate a decade of easy access to government service. For more than 10 years running, miamidade.gov has been saving you time online with great content and services.

Miami-Dade County designated a Citizen-Engaged Community

 

 Designated Citizen-Engaged Community 2010-2012

Public Technology Institute (PTI) has recognized Miami-Dade County's efforts in providing the public with multi-channel access to government services and information through its "Citizen-Engaged Communities Designation Program."

The County got high marks for our award-winning web portal and innovative 311 Answer Center.

A New Site for Everything Green

 

Visit green.miamidade.gov The new green.miamidade.gov offers expansive information about how Miami-Dade County is going green -- and how you can do the same! Check out dozens of tips, available rebates and eco-friendly programs, and more.

Getting a Baby Stroller Permit is Now Easier Than Ever!

 

Find the location nearest you!

The County is partnering with various hospitals in our community to make the process of getting a baby stroller permit easier than before.

Back to Top Page Last Edited: Wed Mar 26, 2014 5:23:02 PM
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Call 3-1-1

 

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TTD/TTY number – 305-468-5402

Toll-free:
1-888-311-DADE (3233)
(If calling from outside of
Miami-Dade County).

Monday - Friday 7 a.m. - 8 p.m.
Saturdays 8 a.m. - 5 p.m.
Closed Sundays & Holidays 

Effective Monday, April 7, 2014, the 311 Answer Center will be changing its service hours to Monday through Friday from 7 a.m. to 7 p.m., and Saturdays from 8 a.m. to 5 p.m. The center will remain closed on Sundays and County holidays.

 

 
 
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