Welcome to Community Information & Outreach!
Community Information & Outreach (CIAO) provides access to award-winning government service through our web portal – miamidade.gov – and the 3-1-1 Answer Center, the nation's first multi-jurisdictional call center for non-emergency government services.
With the successful integration of Miami-Dade Television, advertising, marketing, translation and photography services into Community Information & Outreach, the department has forged a single countywide strategy designed to improve the impact of messaging and simplify service - regardless of the manner in which residents choose to access their government.
Make Healthy Happen Downtown Harvest Market & Health Fair
In nature, spring is a time for rebirth and renewal. So it's only natural to also want to create a brand new healthier you! At the upcoming Make Healthy Happen Downtown Harvest Market & Health Fair, you can buy delicious and nutritious foods direct from local farmers, as well as enjoy free health screenings and education, giveaways and more. The event takes place on May 11, from 11 a.m.-5:30 p.m. at the Stephen P. Clark Center courtyard. See you there!
Miami-Dade County has 311 Service Centers
Miami-Dade County has opened 311 Service Centers at three locations that will provide residents with a convenient way to access County services. A staff member from the Department of Community Information & Outreach's 311 Answer Center will be on hand to assist residents with general information, referrals and the purchase of items such as baby stroller permits, dog tags, transit passes and more.
Residents will have self-service options including a touch screen kiosk for making payments to the County, schedule service or search public records and maps, as well as a phone that connects directly to the 311 Answer Center.
311Direct wins Mobile Government Award
The Public Technology Institute named Miami-Dade's 311Direct iPhone app a winner in the mobile government category. 311Direct lets you report a problem or request a service in your neighborhood from the convenience of your iPhone.
Celebrating a Decade Online
Not long ago, if you wanted to look up information about Miami-Dade County services, you had to type in a very long web address and hope for the best. To pay a parking ticket, you had to mail it in or pay in person. But all that changed in 2001, when miamidade.gov went live. We invite you to celebrate a decade of easy access to government service. For 10 years running, miamidade.gov has been saving you time online with great content and services.
Miami-Dade County designated a Citizen-Engaged Community
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Public Technology Institute (PTI) has recognized Miami-Dade County's efforts in providing the public with multi-channel access to government services and information through its "Citizen-Engaged Communities Designation Program." The County got high marks for our award-winning web portal and innovative 311 Answer Center. |
3-1-1 Tip of the Month
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This month learn how to fight the bite with methods for controlling mosquitoes. |
A New Site for Everything Green
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The new green.miamidade.gov offers expansive information about how Miami-Dade County is going green -- and how you can do the same! Check out dozens of tips, available rebates and eco-friendly programs, and more. |
Getting a Baby Stroller Permit is Now Easier Than Ever!
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The County is partnering with various hospitals in our community to make the process of getting a baby stroller permit easier than before. |
Award Winning Web Portal
Can't find what you're looking for?
Call 3-1-1 to speak to
a call specialist
TTD/TTY number – 305-468-5402
Toll-free:
1-888-311-DADE (3233)
(If calling from outside of
Miami-Dade County).
Monday - Friday 7 a.m. - 8 p.m.
Saturdays 8 a.m. - 5 p.m.
Closed Sundays & Holidays
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