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The Miami-Dade County Emergency Operations Center has been activated and is closely monitoring Erika. For any updates about County facilities and services, please visit:

Welcome to Communications!

Communications provides access to award-winning government service through our web portal – – and the 3-1-1 Answer Center, the nation's first multi-jurisdictional call center for non-emergency government services.

With the successful integration of Miami-Dade Television, advertising, marketing, translation and photography services into Communications, the department has forged a single countywide strategy designed to improve the impact of messaging and simplify service - regardless of the manner in which residents choose to access their government.

311Direct Smartphone App Makes it Easy to Request Services from Miami-Dade County

311Direct enables users to request services and report neighborhood problems or code violations directly to Miami-Dade County’s 311 Answer Center, whose knowledgeable staff will begin processing the requested repair or improvement. The App can be downloaded for free on the Apple App Store.

311 Answer Center now operating under new schedule

The new hours are Monday through Friday from 7 a.m. to 7 p.m., and Saturdays from 8 a.m. to 5 p.m. The center will remain closed on Sundays and County holidays.

Miami-Dade County has 311 Service Centers

Communications operates three 311 Service Centers to provide residents with a convenient way to access County services. A staff member will be on hand to assist residents with general information, referrals and the purchase of items such as baby stroller permits, dog tags, transit passes and more. There is also a touch screen kiosk for making payments to the County, schedule service or search public records and maps, as well as a phone that connects directly to the 311 Answer Center.

Getting a Baby Stroller Permit is Now Easier Than Ever!


Find the location nearest you!

The County is partnering with various hospitals in our community to make the process of getting a baby stroller permit easier than before.




Back to Top Page Last Edited: Thu Sep 17, 2015 5:23:59 PM

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TTD/TTY number – 305-468-5402
Florida Relay Service 711

1-888-311-DADE (3233)
(If calling from outside of
Miami-Dade County).

Monday - Friday 7 a.m. - 7 p.m.
Saturdays 8 a.m. - 5 p.m.
Closed Sundays & Holidays 


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