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Any individual who feels that they have been discriminated against in the provision of a program or service operated by Miami-Dade County shall have the ability to file a formal grievance, have the grievance responded to, and have the right to request an appeal if they are dissatisfied with the resolution of their grievance. The procedures to be followed in filing a formal grievance shall be available and accessible to the general public. File electronically with our Online Grievance Form.
Who can File a Complaint
Anyone who feels they have been discriminated against on the basis of disability by Miami-Dade County in the provision of a County program, service or activity has the right to file a complaint. Contact the ADA Coordinator for the department providing the program, service or activity. The County will work with the individual to resolve the complaint on an informal level. If that is not possible, the individual may file a formal ADA grievance as per the County’s ADA Grievance Procedure.Back to Top
How to File a Complaint
The County’s ADA Grievance Procedure is the mechanism by which individuals may file complaints of disability discrimination under the Americans with Disabilities Act of 1990. The Internal Service Department, ADA Office, 111 NW 1st Street, 24th Floor, serves as the conduit between the grievant and the department against whom the grievance is made. Formal ADA grievances can be submitted online to the ISD ADA Office, or in writing by mail. The ISD ADA Office will assist anyone who needs help in completing the form.
This ADA Grievance Procedure does not apply to complaints of employment discrimination. Those are handled by the Office of Human Rights and Fair Employment Practices, located at 111 NW 1st Street, 22nd Floor, Miami, FL 33128.
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