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Performance Measures

Performance measures are used in all levels of the organization to assess how the County and its departments are achieving the Goals and Objectives listed in the Miami-Dade County Strategic Plan. Performance measures are used to help set priorities, make decisions, and gauge overall success. Selected performance measures are reported in the County’s budgeting documents to help show how taxpayer dollars are being used.

Performance Management System

Miami-Dade County has recognized the need to implement an enterprise-wide Performance Management System throughout County government. In recent years, significant improvements have been made in software development and today, balanced scorecards and "dashboard" systems are frequently found in high performing organizations.

Miami-Dade County Departments use the Performance Management System (County Network Only) to assist in managing and reviewing both leading and lagging metrics to prevent failure in the lagging metrics and drive strategically aligned improvement actions

Balanced Scorecard

The Balanced Scorecard is a methodology for evaluating organizational performance from multiple perspectives: financial, customer, internal business process, and learning and growth. The Dashboard is an automated performance management system that allows the user to create customized views of any combination of graphs, charts, and scorecards in order to successfully track and monitor performance.

Learn more about Miami-Dade County's Performance Measurement Tools, which were analyzed by the County's Government Structure Task Force throughout 2005 and 2006.

Back to Top Page Last Edited: Thu Dec 19, 2013 3:24:09 PM
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