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Resident Satisfaction Surveys

The best-run organizations know what their customers want, then go the extra mile to deliver results. In government, you, the taxpayer, are the customer and one way we learn about what you want are your responses to our Resident Satisfaction Surveys.

Miami-Dade County conducted Resident Satisfaction Surveys in 2003, 2005 and again in 2008.

The survey results help give us a picture of what is and isn't working. We are committed to making improvements and to continue offering you results that matter and that improve your quality of life in Miami-Dade County.

2008 Survey

The 2008 Resident Satisfaction Survey was distributed to a randomly selected sample of Miami-Dade County residents. This survey gathered input directly from residents to determine satisfaction with major County services. It helps us understand what we're doing well and where we should focus.  Our ability to Deliver Excellence Every Day depends on hearing directly from our customers -- Miami-Dade County residents.

View the 2008 Survey Results:

Download the complete Final Report.Adobe Reader (2.26 MB)

2005 Survey

In the fall of 2005, a randomly selected group of Miami-Dade County residents received the County's 2005 Resident Satisfaction Survey. This survey gathered input directly from residents to determine the effectiveness of County services, and where there are areas of improvement. Our ability to Deliver Excellence Every Day depends on hearing directly from our customers – Miami-Dade County residents.

The comprehensive survey was distributed to nearly 16,000 households throughout the County, and will help assess how residents rate quality of life, County government overall, and service levels provided by specific County operations. All responses provided by a resident will remain confidential. Residents selected for the study completed the survey by mail or phone.

The information is used to help identify priority areas for improvement. The data collection is complete and results are posted through the links below. The information also plays a vital role in the next performance report to the community, which is a means to let residents know how their County government is doing.

The ETC Institute, a nationally known firm, is assisting the County with this effort. ETC Institute specializes in opinion research services for local governments, and has more than 20 years of expertise in customer satisfaction, citizen issues, and community needs assessment research. ETC Institute was responsible for distributing the survey, as well as collecting, analyzing and reporting the survey results.

2003 Survey

Use the links below to read and download the 2003 Resident Satisfaction Survey. You may download the entire document or just the sections of interest to you.

If you are not able to download the Adobe Acrobat document and wish to receive a hard copy, call 786-331-5320.

If you cannot view PDF Get Acrobat! files, you can download Acrobat Reader  for free from Adobe Systems, Inc. In order to use PDF files, you must have Acrobat installed on your computer.

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