News Release Header

30, 2012

Suzy Trutie
strutie@miamidade.gov
305-375-1545

Jean Milán
jeanmil@miamidade.gov
305-375-4465

Miamidade.Gov recognized as one of the nation's best government web portals

The Center for Digital Government ranked Miami-Dade County’s Web Portal No. 4 in Best of the Web Awards 2012


Miami-Dade County's web portal has once again placed high on the list of the nation's best government websites. That's according to the Center for Digital Government, which awarded miamidade.gov fourth place in its 2012 Best of the Web Awards.

"We're very pleased that our efforts to streamline government have worked hand-in-hand with our duty to maintain the highest standards of County service delivery and miamidade.gov is a prime example of this," Mayor Carlos A. Gimenez said. "Residents can count on miamidade.gov to reliably serve their everyday needs as well as to keep them informed during emergencies, as exemplified during Tropical Storm Isaac."

The improved convenience of the County's web portal continues to drive its acceptance by users: More than 1.3 million searches are conducted during 2.5 million user sessions on miamidade.gov every month. That number is only expected to grow as mobile technology continues to change the way people go about their daily lives. While on miamidade.gov, residents can submit cost-saving ideas to their government officials, make payments for services, and sign up for Miami-Dade Alerts that transmit up-to-date information related to disasters and emergencies.

This is the sixth top-five finish for miamidade.gov since it officially launched in 2001. Hundreds of participating web portals from across the United States were evaluated on innovation, functionality, efficiency and economy.

"As residents have become more technologically savvy, they've also become more demanding of their local government," said Henry Sori, Director of Community Information and Outreach (CIAO). "We've been able to meet this growing demand through practical, internally developed solutions that take advantage of both open source frameworks and continuous customer feedback." The result is that the new miamidade.gov makes it easier than ever for users to find the services they're looking for any time of day or night.

Miami-Dade County offers three primary ways for residents to access government information and services; the County's self-service channel, miamidade.gov; the phone service channel, the 3-1-1 Answer Center; and Service Direct offices, which offer face-to-face services.