Miami-Dade County Mayor Carlos A. Gimenez statement regarding Metrorail passenger incident

(MIAMI, March 7, 2013) – We are sorry that this incident occurred and apologize to Mrs. Anderson. The situation should have been handled with more care and common sense.  We have made it clear to all County employees and contractors that our patrons must be treated with dignity and respect.  We are in the process of reviewing our policies and procedures to ensure special consideration is taken when dealing with the elderly and people with special needs.