Police

The Alarm Company's Responsibilities

In an effort to reduce false alarms, alarm companies are required, by law, to take the following proactive measures:

1. Alarm Monitoring companies must attempt to verify every alarm signal before requesting emergency dispatch.  This means when you activate your alarm and your monitoring company gets the signal, they will try to call the location to cancel the alarm. If contact is made and the proper passcode is given, law enforcement will not be called. Duress, robbery, hold-up, special medical alarms are exempt from verification prior to emergency dispatch requirements. These types of dispatches cannot be cancelled.
    
2. If it is determined that an alarm signal is false, the alarm monitoring company must immediately attempt to cancel the emergency dispatch. False alarm response fines will not be charged for alarm calls cancelled prior to the arrival of emergency responders. This means your monitoring company must call the Miami-Dade Police Department for the cancellation. The cancellation must come from your monitoring company and will not be accepted from any other source.
    
3. A new alarm system installed in your home or business must possess an Installation Certification, certifying that: