These are the methods that we use to monitor the performance of county departments and also a look at how your community dollars have been spent.

Quarterly Performance Reports
The Miami-Dade County Quarterly Performance Reporting system is an essential part of creating a results-oriented government because it provides an easy way to assess how well we are addressing our priorities. Our system is designed so departments can utilize one tool to track and report the status of key tasks and goals identified in several county plans and initiatives including strategic plan, department business plans, budget priorities, customer service initiatives, workforce development plans, audit responses, and other sources.

Progress Report to the Community
Every year, Miami-Dade County issues the Progress Report to the Community to show how we are doing on the things that matter most to the community. The most recent Progress Report  as well as versions from previous years can be found here.

Performance Management System
The MPPA division has implemented a software system to help departments align their activities to the strategic plan, and make performance information timelier and more readily available. This tool assists in managing and reviewing both leading and lagging metrics to drive strategically aligned performance. This system is the primary tool for county staff to develop their business plans and set targets for their priority measures, objectives and initiatives. The system displays and organizes information through interactive screens which permits users to “drill-down” from long-term strategic issues to tactical measures.

Departments are required to conduct monthly business review meetings with ActiveStrategy Enterprise (ASE) to discuss their performance measures and to identify solutions to under-performing measures.  The County Manager and his Assistant County Managers (ACMs) also meet monthly with departments to make sure we remain on track.

Business review meetings for our strategic areas are calendared for 2009 as follows: 

Licensed users (County Network Only) can access the Performance Management System.

Management Appraisal Process
The development of the Management Performance Appraisal Process  was a multi-year effort reviewing performance appraisal models nationwide. The best common elements from the models studied were selected and adapted as were the best suited for Miami-Dade County’s Structure. Additional refinements were then made. The form was reviewed by Assistant County Managers, the Employee Relations Department, and senior management staff countywide who acted as subject matter experts to “validate” the instrument.