Miami-Dade County | |
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| Telephone Console Operator 1 | |
| Minimum Qualifications | |
| High school diploma or GED. Three months of experience in telephone console or switchboard operations or completion of a training program in switchboard or telephone console operations are required. | |
| Job Specifications | |
| NATURE OF WORK
This is routine work in the operation of a private branch exchange telephone switchboard.
Employees in this class do routine and repetitive work in the operation of a large private branch exchange cord switchboard carrying a heavy traffic load. Work primarily requires alertness and accuracy in placing, answering and transferring calls. Operators must also remember names and location of personnel in the department and be generally familiar with departmental routines. Employees work under general supervision, occasionally of a superior operator, and refer problems to the supervisor.
ILLUSTRATIVE TASKS
Operates on an assigned shift, a private branch exchange switchboard having a large number of truck lines and numerous extensions.
Answers all incoming local and long distance calls and makes proper connection to person requested; places local and long distance outgoing calls; places interoffice calls.
Answers routine and non-technical questions and refers other questions to proper persons.
May keep records of long distance and collect calls, telegrams received, and messages which cannot be delivered at once.
Occasionally does related receptionist work, directing people to proper offices and giving routine information.
Does simple clerical work such as filing, posting simple data, and taking inventories.
Performs related work as required.
KNOWLEDGES, ABILITIES AND SKILLS
Knowledge of the operation of standard PBX switchboard with several trunks and numerous extensions.
Ability to speak clearly and distinctly in a well modulated and pleasant voice, and to use correct grammatical construction and choice of words.
Ability to remember accurately, within a reasonable training period, the names and locations of personnel in the organization served, and to understand essential departmental operations.
Ability to react quickly and calmly in placing and receiving calls of an emergency nature.
Ability to operate a large switchboard under conditions of heavy load calmly and efficiently.
Ability to keep simple records accurately.
Ability to understand and follow oral and written instructions.
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