This is routine and supervisory work in the operation of a private branch exchange telephone switchboard.

Work requires scheduling the work of personnel assigned to operation of switchboards and for training new employees in their duties. Employees participate in all aspects of the work of subordinate operators and perform related clerical work in maintaining records and delivering messages. In a small installation, work is under the supervision of an administrative superior. In a very large installation, the Switchboard Operator 2 acts as a shift supervisor under the general supervision of a superior operator who is usually on another shift.

ILLUSTRATIVE TASKS

Instructs new employees in the operation of a telephone switchboard having a large number of trunks and extensions; assigns, schedules and checks the work of subordinate operators.

Participates in operation of switchboard; answers incoming interoffice, local, and long distance calls and makes proper connections; places outgoing calls.

Furnishes general information on departmental functions, refers more technical questions to proper persons for reply.

Listens to complaints and tries to appease callers.

Maintains a record of outgoing long distance calls, incoming collect calls, and does routine clerical work.

Performs related work as required.

KNOWLEDGES, ABILITIES AND SKILLS

Considerable knowledge of the operation of a standard PBX cord switchboard with several trunks and numerous extensions.

Knowledge of office practices and procedures.

Ability to instruct new operators and to plan, schedule, assign and review their work in a manner conducive to full performance and high morale.

Ability to speak clearly and distinctly, to use a well modulated and pleasing voice, and to use correct grammatical construction and choice of words.

Ability to operate a large switchboard under conditions of heavy load calmly and efficiently.

Ability to react quickly and calmly in placing and receiving calls of an emergency nature.

Ability to remember accurately within a reasonable training period, the names and locations of personnel in the organization served, and to understand essential departmental operations.

Ability to understand and follow oral and written instructions.

Ability to keep simple records accurately.