This is specialized clerical and public contact work in processing of various State of Florida licenses, titles, registrations and related records.

Employees in this class perform advanced clerical duties requiring a working knowledge of established procedures, regulations and provisions of applicable Florida Statutes. Work involves responsibility for answering inquiries and furnishing information to the public, with the principal emphasis of the work on the appropriate selection and completion of numerous transaction forms utilized in daily activities. Duties require skilled typing and operation of cash registers, validating machines or other standard office equipment. Supervision is received from a clerical or administrative superior who advises incumbents of procedural changes, assists with unusual or difficult inquiries from the public in preparation of forms, and periodically checks completed work.

ILLUSTRATIVE TASKS

Receives inquiries from the public seeking assistance in the issuance, reissuance, transfer, recording and correction of assorted titles, registration, liens, tags, decals and permits; explains established office procedures; assesses applicant's information sources and determines what additional data is required to complete the required transaction.

Selects and completes the appropriate standardized forms required to finalize necessary transactions; explains necessary fee(s); explains procedures involved in effecting the desired change.

Types numerous standardized forms, form letters and routine correspondence based on the informational requirements associated with the particular transaction requested; determines the appropriate charges from fee schedules.

Computes applicable prorated credit for transfers; processes corrections itemizing the amount of additional tax or refund due; corrects item entries dealing with personal information of applicants or certificate dates as necessary.

Receives and maintains records for a large volume of cash receipts in payment of taxes, fees and registrations; balances receipts to register totals; operates computer terminals for invalidation of transactions.

Provides assistance to other auto agencies, governmental and the general public; forwards completed forms; maintains records of correspondence and completed forms.

Performs related work as required.

KNOWLEDGES, ABILITIES AND SKILLS

Considerable knowledge of the regulatory provisions of various statutes related to the area of assignment.

Considerable knowledge of the standardized forms utilized in the processing of various licensing and registration requests.

Considerable knowledge of office practices and procedures.

Knowledge of the operation of cash registers, validating machines and other standard office equipment.

Knowledge of business arithmetic.

Ability to deal effectively with the public by telephone, and in personal contacts.

Ability to select the proper forms depending on the nature of customer's request.

Ability to understand and work effectively within pertinent state statutes.

Ability to maintain clerical records according to departmental requirements.

Skill in accurate typing performed at a reasonable rate of speed.

Skill in the operation of standard office equipment.

New 10-81