This is supervisory work with administrative responsibility in the collection of state, county and municipal taxes and fees, and in the maintenance of related records.

Employees in this class are responsible for supervising the work of a clerical staff engaged in collecting fees and taxes, and posting and balancing records in ad valorem, auto tag, convention and tourism, occupational license, and related tax accounts. Duties include assigning and reviewing work in collecting fees and taxes, distributing and transferring funds, posting transactions, issuing tax documents, decals, certificates and licenses, managing computer system operations, and processing mail. Incumbents exercise some independent judgment in handling routine problems within procedures, statutes, ordinances, and rules and regulations governing tax collections. Supervision is exercised over clerical subordinates engaged in various phases of tax collection. Supervision is received from an administrative superior who reviews work through personal observations, periodic reports, and conferences for achievement of goals and objectives.

ILLUSTRATIVE TASKS

Plans, assigns, and reviews the work of clerical employees engaged in collecting a variety of taxes and fees for various licenses, permits and decals; distributes and transfers funds to state agencies and refunds to taxpayers.

Prepares and reviews reports and statistical analyses; supervises report reconciliation; provides budget input and forecasting, and supervises computer operations.

Evaluates procedures to determine improvements in efficiency and accuracy, and recommends improvements to superiors.

Interprets tax procedures, rules and regulations, ordinances and statutes, and advises the public regarding exemptions, assessments, collections and adjustments.

Assists agencies and sub-agencies in preparing reports and complying with procedures; provides training to branch agency management and owners, and subordinates.

Investigates complaints and confers with property owners or their legal representatives concerning collection of taxes; prepares written correspondence to answer inquiries.

Determines if taxpayers or organizations are exempt from taxes, and the validity of refund requests.

Performs audits of tax roll to assure that all collections, additions, reductions, duplicate payments, cancellations, tax sales, and any other changes are properly implemented; assists in conducting annual tax sales.

Issues registration renewal of certificates, decals and plates for motor vehicles and mobile homes; maintains inventory of license plates and decals, and distributes tags to agencies.

Supervises cashiers in receiving cash and checks, issuing receipts, and related cashiering work involved in the collection of taxes and fees; manages petty cash, and oversees security measures.

Supervises the receiving and distributing of incoming mail; assures outgoing mail meets billing deadlines.

Plans lockbox mail procedures, and monitors lockbox film procedures and payment processing.

Makes recommendations regarding hiring, discipline, and promotion of subordinates; authorizes leave and overtime; evaluates and rates employee performance.

Performs related work as required.

KNOWLEDGES, ABILITIES, AND SKILLS

Considerable knowledge of procedures, statutes, ordinances, and rules and regulations regarding auto tag, ad valorem, occupational license, and convention and tourism tax assessment and collection.

Knowledge of the principles of accounting.

Knowledge of real property legal descriptions.

Knowledge of computer system equipment and operation in the area of assignment.

Knowledge of supervisory principles and practices.

Knowledge of modern office administration principles and practices.

KNOWLEDGES, ABILITIES, AND SKILLS (Cont'd)

Knowledge of public relations principles and techniques.

Ability to plan, assign, and review the work of subordinates in a manner conducive to full performance and high morale.

Ability to interpret and explain tax rules and regulations, statutes, ordinances, and procedures in the handling of issues involving evaluation, assessment, and collection of taxes.

Ability to establish and maintain effective working relationships with superiors, employees of other County departments, the public, and private agencies.

Ability to communicate clearly and concisely, verbally and in writing.

Ability to operate modern office equipment.

Ability to keep informed on current developments in tax collection procedures and regulations.

REV 9-93