This is administrative and supervisory work directing one or more work units in the collection of state, county and municipal taxes and fees, and in the maintenance of related records.

Employees in this class are responsible for planning, supervising, and coordinating the collection of taxes and fees, and the enforcement of auto tag, ad valorem, occupational license, convention and tourism, and related tax laws. Duties include supervising work in collecting fees and taxes, enforcing tax law compliance, issuing tax documents, decals, permits and licenses, managing computer system operations, and processing mail. Incumbents exercise independent judgment within procedures, statutes, ordinances, and rules and regulations governing tax collections. Supervision is exercised over supervisory, and clerical subordinates in various tax collection activities. Supervision is received from an administrative superior who reviews work through personal observations, periodic reports, and conferences for achievement of goals and objectives.

ILLUSTRATIVE TASKS

Plans, organizes, and directs the work of subordinate supervisory personnel engaged in collecting taxes and fees, and verifying and maintaining tax rolls of ad valorem, auto tag, convention and tourism, occupational license, and related tax accounts.

Directs mail processing to meet billing deadlines, receiving and distributing incoming mail, and deposit validation.

Monitors decisions in determining the validity of refund requests, and taxpayers or organizations exempt from taxes; reviews and processes tax deferred applications for final approval.

Orders, issues and manages inventory of license plates, decals and permits; supervises and monitors compliance of branch agencies and outlets including reviewing and balancing reports; makes recommendations on suspending and/or eliminating branch agency privileges.

Interviews persons seeking beverage, occupational license, and ad valorem information.

Interprets procedures, statutes, ordinances, and rules and regulations and provides information to subordinates to resolve difficult problems; discusses complaints and collection procedure issues with the members of the public; prepares written correspondence in answering inquiries; negotiates payments with taxpayers.

Confers with superiors concerning tax collection methods and techniques, and establishing new methods and procedures; prepares reports.

Supervises training of new employees in departmental methods and procedures, and supervises training of branch agency owners and employees.

Plans and supervises payment processing, and reducing and splitting tax certificates; supervises tax deed process, and distributes money for tax certificate redemptions.

Supervises inspection of businesses for proper licensing; innitiates warrants and procedures to seize personal property.

Supervises audits of tax rolls to assure that collections, additions, reductions, duplicate payments, cancellations, tax sales, and any other changes are properly implemented.

Makes recommendations regarding hiring, discipline and promotion of subordinates; authorizes leave and overtime; and evaluates and rates employee performance.

Performs related work as required.

KNOWLEDGES, ABILITIES, AND SKILLS

Thorough knowledge procedures, ordinances, statutes, and rules and regulations regarding auto tag, ad valorem, occupational license, and convention and tourism tax assessment and collection

Considerable knowledge of methods and procedures used in the enforcement of tax assessment and collection enforcement.

Considerable knowledge of real property legal descriptions and methods of making cut-outs when property ownership is divided for specific tax collection records.

Knowledge of the principles of accounting.

Knowledge of supervisory principles and practices.

Knowledge of the principles and practices of modern office administration.

Knowledge of public relations principles and techniques.

Ability to plan, assign, and review the work of supervisory, field and clerical subordinates in a manner conducive to full performance and high morale.

Ability to interpret, explain and enforce tax rules and regulations, procedures, statutes and ordinances in the evaluation, assessment and collection of taxes and fees.

Ability to analyze facts and exercise sound judgment in making decisions.

Ability to communicate clearly and concisely, verbally and in writing.

Ability to use tact and diplomacy in dealing with members of the public.

Ability to keep informed on current developments in tax collection procedures and regulations.

REV 9-93