This is responsible supervisory work in the management of passenger terminal operations at the county seaport facility.

An employee in this class is responsible for supervising passenger terminal operations and related activities to insure passenger safety and convenience. Emphasis of the work is on enforcement of safety and cleanliness, regulations, supervision of the operation of automobile toll parking lots, insuring prompt resolutions to traffic problems and formulating recommendations for improvement in efficiency. Responsibilities include patrolling and inspecting passenger terminal areas, initiating requests for repairs and maintenance and establishing working relationships with port tenants, users, various organizations and the public. Work involves the application of independent judgment in accomplishing operational objectives within the area of assignment. Supervision is exercised over subordinate supervisory and specialized employees, through scheduling, assignment and review of work. Supervision is received from an administrative superior who reviews work through personal observations and review of written reports for efficiency of operations and attainment of objectives.

ILLUSTRATIVE TASKS

Plans, assigns and reviews the work of subordinates engaged in supervising passenger terminal operations on an assigned shift, operating automobile toll parking lots and performing various semi-skilled maintenance tasks.

Patrols and inspects passenger terminal areas including passenger accesses reception areas, boarding bridges and ramps, automobile parking facilities, ships' berths, port tenants, offices and storage spaces, and related port facilities.

Insures that passenger terminal safety is maintained, including elevator operation, fire protection equipment, life preservers and electrical equipment; takes action to assure that hazardous conditions are eliminated.

Supervises operation of automobile toll parking lots and collection of revenues; safeguards funds and maintains records of parking lot revenues and expenditures; accounts for cash receipts; processes parking permits, tickets and

toll revenues.

Monitors buses, taxis and automobile traffic and parking in passenger terminal areas to insure prompt resolution of developing problems; obtains services of seaport security personnel as required.

Determines modifications needed in facilities and procedures due to addition of new ships or changes in cruise ship schedules; recommends changes as necessary.

Indicates action for repairs and maintenance needed on passenger terminal buildings and equipment.

Establishes working relationships with tenants, passenger vessel agents, and with various local and Federal organizations to insure safe, efficient operations and to react quickly to problems.

Assists port passengers with personal inquiries for instructions and information; investigates allegations of lost or stolen possessions.

Makes recommendations regarding hiring, discipline and promotion of subordinates; authorizes leave and overtime; counsels subordinates on job related problems; evaluates and rates employee performance.

Performs related work as required.

KNOWLEDGES, ABILITIES AND SKILLS

Thorough knowledge of the use, management and maintenance of a seaport passenger terminal complex and related facilities.

Thorough knowledge of operations and activities at a major seaport facility.

Considerable knowledge of the hazards and safety precautions applicable to the large scale movement of passenger and vehicular traffic.

Considerable knowledge of maritime rules, regulations and traffic procedures.

Considerable knowledge of Federal, state and local policies, regulations and procedures pertaining to seaport operations.

Considerable knowledge of public relations techniques.

Considerable knowledge of supervisory principles and practices.

Knowledge of the principles and practices of modern office administration.

Ability to establish and maintain effective working relationships with port tenants, users, subordinates, officials of other government agencies and the public.

Ability to plan and coordinate the large scale movement of seaport passengers through a passenger terminal complex.

Ability to enforce seaport rules, regulations and procedures firmly and impartially.

Ability to supervise subordinates in a manner conducive to full performance and high morale.

Ability to express ideas clearly and concisely, verbally and in writing.

Ability to keep complete and accurate records and prepare reports.

NEW 10-80