This is advanced technical computer programming work, planning, designing and implementing complex Information Center software systems.

Employees in this class are responsible for independently creating complex "user friendly" interactive systems for Information Center operations. Emphasis of the work is on evaluating system and/or user requirements, preparing programming specifications, and planning, developing, testing, documenting, and installing new software systems or updates. Responsibilities include keeping up to date on new Information Center hardware and software, maintaining or developing the necessary systems to simplify Information Center users technical involvement with the system, preparing all documentation, diagnosing and correcting problem occurrences, and assisting with the Information Center "help desk" duties. Supervision is received from a professional and technical superior who provides guidance and reviews work for achievement of Information Center objectives.

ILLUSTRATIVE TASKS

Evaluates system requirements and completes all aspects of system development to produce a quality product within a scheduled time frame.

Reviews new hardware and software products to determine applicability to the Information Center and recommends appropriate modifications.

Creates, documents, and installs Information Center software systems for the users and staff.

Develops and/or maintains complex programs to make the Information Center software interactive with in-house on-line, data base or "standard" systems, and "user friendly" at the same time.

Documents the Information Center systems according to departmental standards.

Prepares detailed test plans to validate system performance prior to installation; diagnoses and corrects complex system/program problems.

Assists users with program definition and problem solving on as nontechnical a level as possible; provides guidance and technical expertise to the Information Center staff; coordinates technical efforts to assure user

satisfaction.

Performs related work as required.

KNOWLEDGES, ABILITIES AND SKILLS

Considerable knowledge of computer programming.

Considerable knowledge of the design capabilities of micro and mainframe computer hardware and software.

Considerable knowledge of packaged software and/or utilities used in the development and maintenance of Information Center systems.

Knowledge of symbolic logic, mathematics and statistics.

Knowledge of the computer operations within the county.

Ability to design complex program logic and code in appropriate computer programming languages.

Ability to recognize and solve system malfunctions.

Ability to interpret Information Center user requests and/or problems and translate them into functioning system components.

Ability to establish and maintain effective working relations with a variety of county officials and employees.

Ability to communicate clearly and correctly, verbally and in writing.

Ability to work independently and complete assignments on a timely basis with a minimum of supervision.

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